User Researcher WCC619735

You will need to login before you can apply for a job.

Job Details:

Salary range: £41,580 - £55,710 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months
Closing date: 9 February 2025
Contact details for Informal discussion: Neil Samson, Senior User Researcher, via email: NSAMSON@WESTMINSTER.GOV.UK

About Us:

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. The new connectivity allows businesses to thrive, enhancing their communications and enabling remote work.

The Role:

As a User Researcher, you will contribute to our brand new Digital & Innovation Service. You will be part of a team of User Researchers within our UX function, driving change in the digital landscape and culture of Westminster City Council.

You will play a key role in our user research community, setting standards and mentoring other user researchers. Your work will span across our Digital & Innovation portfolio, supporting core IT, technology, customer, digital, and Smart City aspects. You will lead user research for new, complex products and services, ensuring the user is at the center of all you do.

In this varied role, you will work with product teams to iterate products and assist service teams in meeting requirements. You will utilize qualitative and quantitative evidence to inform service design and engage with residents to understand diverse needs.

Along the way, you will collaborate with talented colleagues in User Research, Service Design, User Experience Design, Online and Digital Transformation, and Customer Service.

About You:

You will have a deep understanding of professional user research, user-centered design, and service design, with knowledge spanning the product development lifecycle and digital inclusion. Your experience includes working across multidisciplinary teams using agile methodology and balancing client, organizational, and technical needs.

Your familiarity with diverse research methods will enable you to translate findings into actionable recommendations.

What We Offer:

Westminster is home to over 200,000 residents and 50,000 businesses. We strive for a Fairer Westminster, where communities influence decision-making. We are an inclusive employer and welcome applications from all backgrounds, aiming for a workforce that represents the communities we serve.

We offer flexible working patterns and are a Disability Confident Employer, guaranteeing interviews for applicants with disabilities who meet the essential criteria. If you need reasonable adjustments for an interview, we will accommodate those requests.