User Researcher

Yolk Recruitment Ltd; Wales; Remote; GBP 45,000 - 54,000

Job description

User Researcher

Salary: £45,864-53,890

Location: Fully Remote Position (with some travel for in person research)

The Opportunity

Yolk Recruitment is the exclusive recruitment partner for the Centre for Digital Public Services (CDPS) and is supporting them to recruit a User Researcher to join the CDPS team and lead research on specific user journeys, projects or work streams for CDPS. You will make sure all our work is rooted in a deep understanding of users and their needs. The work will include planning and implementing research activities and methods and communicating actions and insights to project teams and partners.

CDPS supports the public sector in Wales to design and build better public services, which meet the needs of those who use them. They are funded by the Welsh Government and are supporting them to meet the outcomes in the Digital Strategy for Wales. They strive to be bold, collaborative, transparent and optimistic and to keep people at the heart of everything they do.

Yolk Recruitment & CDPS are committed to creating a diverse workforce at CDPS and positively encourage applications from under-represented communities. They embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion. They are a Living Wage employer and a Disability Confident employer. They are committed to flexible working - with no core hours. Many of their staff work part-time or flexible hours, and their chief executive officers' job-share. Applications from people who want to work flexibly are welcomed.

All staff at CDPS work remotely with 2 annual all person get togethers as well as the opportunity to work collaboratively and meet up with teams in person.

What the User Researcher will be doing

• Work with our Senior User Researchers and Head of User Centred Design and Delivery to grow and champion user research.
• Build strong relationships with stakeholders, working with them to improve their user focus and understanding of user-centred design.
• Work collaboratively within an agile team to support UCD practices.
• Design and implement inclusive user research activities.
• Create prototypes to test and run usability testing sessions.

What the Successful User Researcher will bring to the team

• In-depth interviewing, workshop facilitation and ethnography research.
• Making complex language and processes easy to understand (how things work now, what are the issues, what works well already).
• Understanding which tools and methods to use and how to meet the needs of users across a variety of channels.
• Development of qualitative research discussion guides.
• Agile working: you have participated in Agile ceremonies, worked in sprints and helped write user stories.

Here's what you'll get in return

• Salary of £45,864 to £53,890.
• Enhanced pension contributions - 7% contribution by the employer.
• Generous holiday entitlement: 28 days' annual leave plus public holidays.
• 37.5-hour week for all full-time team members.
• Flexible Working Policy.
• Flexible benefits: buy and sell annual leave, discounted gym membership and OpenLearn (free learning from the Open University).
• Group income protection - a replacement income if an employee is unable to work because of a long-term illness or injury.
• Group critical illness protection - financial peace of mind for our employees by paying a tax-free lump sum of £100k when diagnosed with a defined critical illness.

Think this one's for you

If you think this User Researcher opportunity is for you then please apply online. You will need to supply an up-to-date copy of your CV as well as a supporting statement detailing how you meet the essential criteria for the role.