User Researcher *

User Researcher

Location: UK / Remote

Work Pattern: FTC for 12 months

Security Clearance: SC

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times.

The Role:

Our User Researchers work directly with the people who access support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services.

Responsibilities:

1. Plan and lead user research activities across complex projects and services.
2. Utilise a wide range of research methodologies, both qualitative and quantitative.
3. Define problems and select appropriate research strategies to understand and design for users' needs.
4. Champion user-centred and evidence-based approaches within the community.
5. Make recommendations based on research outcomes to inform product and service delivery.
6. Work in an agile environment as part of multi-disciplinary project teams.
7. Advocate for inclusive research principles, considering diversity in user needs.

Requirements:

1. Experience in user research and familiarity with various research tools and methodologies.
2. Able to help teams plan and define user research approaches.
3. Align research activities with organisational goals.
4. Distinguish user needs from user wants across channels.
5. Work with and challenge senior stakeholders.
6. Prioritise and mitigate constraints effectively.

Benefits:

1. Join a rapidly expanding startup focused on personal growth.
2. Flexible work environment.
3. Private medical insurance through Aviva.
4. Company pension plan through Nest.
5. 25 days of annual leave plus UK bank holidays.
6. Access to Perkbox for discounts and wellness resources.
7. Generous employee referral program.
8. Collaborative environment with career advancement opportunities.
9. Encouragement to embrace experimentation.
10. Choice of preferred device, PC or Mac.

Diversity & Inclusion:

At Amber Labs, we are committed to fostering an inclusive workplace that values the unique experiences and perspectives of all employees. We prohibit all forms of harassment and promote a culture of dignity and respect.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please note that we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants, with a potential third stage for certain cases.