User Researcher

User Researcher

Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.

DWP. Digital with Purpose.

We are looking for a User Researcher to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

You have the skills, knowledge, and experience to:

• Plan and design user research programmes, testing both high-level concepts and specific aspects of the services as they are designed and developed.
• Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decisions.
• Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations.
• Maintain and develop relationships across the product teams, guiding the team in understanding research insights.
• Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.
• Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.

As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward.

You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users.

You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that affect our diverse user range, such as access needs.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £45,081.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out, and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring, and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.