User Researcher

Role: User Researcher

Location: Nottingham Support Office - NG90

Closing date: 17th December

Contract: 1 x Permanent / 1 x 24m FTC

Shift pattern: Full Time

Hours: 37.5

Recruitment Partner: Matthew Nelligan

About the role

Are you passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight-led decisions to create user-friendly products and services.

We're looking for two proactive and curious User Researchers to join our growing digital team. You'll work across healthcare and beauty as we work with our product teams to build a more customer-focused product lifecycle.

As a user researcher, your role is to evaluate how customers are working with a product or service and illustrate these behaviours to the teams so that everyone understands how customers are using our products and how we can adapt them to better serve our customer needs.

We're looking for someone who has experience as a User Researcher as you'll be leading your own projects, but will have the support of the wider UX team to share with. This is a mid-weight role within the Boots UX team.

Responsibilities

• Leading user research projects working with a team of researchers and UX designers to support product teams within our digital, running their research activities to gather behavioral insights, from usability interviews to card sorting.
• Showcasing users working with our products (or prototypes) to help teams understand user behaviours and any pain points. Organising user sessions and coordinating with the team to engage regularly around agile ways of working.
• Analysing research projects, both independently and with a team, to convey important findings to partners. This will involve qualitative and quantitative research to help create a well-rounded view of the customer experience.
• Creating reports and presentations and communicating these clearly to partners at different levels across the business.
• Providing product owners support and insight on the most important customer drivers to help manage the backlog and provide insight into product development based on customer needs.
• Embedding customer knowledge within product teams to help everyone have a shared view of the customer and their needs through workshops, regular insight demos, group analysis sessions, or contributing to our growing insights portal.

What you'll need to have

• Experience conducting behavioural research (such as usability studies, questionnaires, interviews, observational studies). User Research experience specifically is required. Experience using prototypes would be beneficial.
• Confidence in analysing data (preferably qualitative and quantitative) to determine areas to prioritise. Expertise in analytics would be an advantage. Support will be provided for those with knowledge gaps across methods, but some experience is required. Opportunity to learn new methods when appropriate for the research question.
• Strong communication skills to synthesise and present research results to multiple partners in an engaging way, both verbally and visually.
• Keen interest in human behavior and/or product development. A degree in psychology, HCI, or sociology would be an advantage.
• Preferably experience working within a product team and with UX designers. Experience working in Agile would be beneficial. Familiarity with the product lifecycle and how research can fit into it.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes, and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If you are selected for interview you will be contacted by the recruitment team for next steps and interview process.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.