User Experience Researcher

TrunkBBI – Manchester, City and Borough of Manchester

Location: Manchester Office, UK (Hybrid - 3 days office/2 days WFH)

Salary/Experience: £30,000-£35,000 | 2 Years+ | We’re looking for someone to step up into a mid-level position (salary will be dependent on experience).

TrunkBBI is an innovative full-service agency, servicing a diverse client base of nationally and internationally renowned brands. We’re in search of a talented UX Researcher to join our dynamic and fast-growing UX & CRO team. Operating from our Manchester office, you will collaborate with teams across the business to deliver impactful insights and drive user-centric product development. Working on a wide variety of brochure and lead gen websites, e-commerce, SAAS products, apps, games, and interactive content. (Important to note, we tell you this to demonstrate the variety of work you may be involved with; you do not need experience with all of those areas.)

Role Overview:

The ideal candidate will possess a minimum of 2 years of experience in UX research and/or demonstrate exceptional skills and knowledge in the field. While this is not a design role, familiarity with fundamental UX laws and design methodologies such as Gestalt principles is essential.

You’ll work closely with our UX and CRO team, reporting to our UX Design Lead, linking into our UX & Ops Director.

Key Responsibilities:

• Conducting qualitative analysis methods such as UX competitor analysis, heuristic analysis, surveys, card sorting, AB testing, and usability studies.
• Assisting our senior team with stakeholder workshops, stakeholder interviews, focus groups, and developing discussion guides for user interviews.
• Working with our data team to leverage both qualitative and quantitative data to gain robust insights into end-user behaviors.
• Crafting research methodologies tailored to project requirements, whether it's a quick analysis for SME clients or a 6-month project doing a full deep dive for enterprise-level projects.
• Advocating for user-centric design principles and always striving to drive product improvements.
• Working closely with teams across the business; Strategy, Design, Development, Client Services, Paid Search & SEO, to deliver actionable insights and support user-centric decision-making.

Additionally, candidates with experience in Google Analytics 4 (GA4) and knowledge of quantitative analysis will be highly regarded.

Above everything, we want someone who is passionate about creating robust research, logically minded, with the capability to empathize and comfortable working both in a team and confident enough to be proactive and work autonomously when needed. If that sounds like you and you have experience with some or all of the above, we want to hear from you.

Application Process:

At TrunkBBI, we prioritize transparency throughout our interview process, starting from the moment you apply for a role. We believe it's crucial for you to fully understand our company and culture to ensure both sides are aligned from the start.

We offer all candidates access to key individuals across our organization. This allows you to explore opportunities, get a feel for our culture, and gain insight into how you can contribute meaningfully to TrunkBBI.

• CV and Portfolio Application (please ensure that there’s a link to your work within your application or on your CV)
• 1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call. (Unfortunately, we can’t give feedback to every person that applies who is not successful)
• 2nd Stage – Video / In-person interview with our UX Design Lead
• 3rd Stage – Video / In-Person Interview with our UX Director

Your rewards

As well as a competitive salary, you will receive:

• 5.5 life balance days (a half day each month to do whatever you want except for Dec)
• An additional holiday for each year of service, up to a total of 5 extra days
• Early finish on a Friday
• The option to buy an extra week’s holiday
• Private health insurance which covers pre-existing conditions, cancer care, and gives cashback for routine optical and dental treatments
• Life assurance
• Enhanced maternity and paternity pay
• Half yearly profit share bonus (non-CS roles), Quarterly bonus (CS roles)
• £1000 for a referring a new hire.

And we offer:

• Working from our Manchester office with some flexibility for hybrid working
• Access to a personal trainer/nutritionist, free fruit, and breakfast
• Mental health support and access to professional therapists through ‘Spill’
• Twice yearly peer feedback and performance reviews, tailored personal development plans and objectives
• Access to industry-accredited professional qualifications through our IPA membership
• Employee voice, we consult our people on matters affecting them and encourage participation in surveys, our suggestions box, and employee awards
• A social buddy, monthly agency socials, and events put on by our culture committee
• Monthly Lunch & Learn events to gain more understanding of different facets of agency life
• All supported by a culture driven by great work, team collaboration, passion, honesty, and mutual respect for everyone.

Our commitment to Diversity, Equity & Inclusion

We had always thought our business was open and inclusive. After all, one of our values is “Everyone matters”. We hammer home the behavior of treating everyone with respect, seeing things from the other person’s perspective, understanding that everyone has different values, responsibilities, concerns, families.

But when you delve a little deeper into Diversity, Equity, and Inclusion, this value is a great place to start but it involves so much more.

Here at TrunkBBI, we naturally welcome difference. It’s what gives us strength as a business, the wide breadth of experience, capabilities, and perspectives. And any creative business knows that the best ideas don’t come from just one place. Diversity is important, but we feel what makes the real difference is inclusivity, or the act of helping people feel valued and enabled regardless of their differences.

We have really then only just begun our diversity and inclusivity journey. We started by ensuring everyone has mandatory training to help people understand what it means to be inclusive. We’ve set up a panel of people within the business to champion difference and we have ambassadors who are gaining their IPA D, E & I certifications. We continue to learn and evolve, and realize that this is not a quick win, or a ‘one and done’.

We are adapting our practices, offering home working, flexibility around start times, offer monthly life-balance days, offer access to mental health professionals, assess our working spaces to accommodate brilliant neurodivergent minds. And will continue to evolve to enable the difference around us.

If you are passionate about UX research and eager to make an impact in a collaborative environment, we want to hear from you. Apply now to join our multi-talented team.

About TrunkBBI

TrunkBBI is an integrated marketing agency focused on creating engaging, immersive, and highly creative experiences for brands. We are a collaboration of some of the top names from network and bespoke agencies, brought together to deliver a boutique experience and service to clients.

Unique in our approach and our desire to do things differently, we build client teams that combine the best of abilities in design, dev, tech, content, engagement, and performance. Our belief in our approach ensures we produce brilliant results for clients.