User Experience Designer

ECS Resource Group are currently working in partnership with a global managed service provider whose end client is in the Mobile Telecoms sector. We are assisting them with the search for a UX Designer on a contract basis.

Responsibilities:

1. Ensure that established design standards are consistently and appropriately applied within design work
2. Engage with product management, engineering, business stakeholders, and third-party vendors to understand project requirements
3. Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
4. Leverage user testing to make product improvements

Key Skills:

1. Ability to turn insights into strategic recommendations through compelling narratives and storytelling
2. Excellent stakeholder management skills
3. Digital transformation background
4. Telecommunications background (Essential)
5. Experience with Avaya and Genesys (Essential)
6. IVR (Interactive voice response) experience (Essential)

Further details available upon application.