Urgent Care Call Handler - Part-time (Weekdays and Weekends)

NHS; Chippenham; On-site; GBP 10,000 - 40,000; Part time

Job description

Urgent Care Call Handler - Part-time (Weekdays and Weekends)

Are you looking for a new challenge where you can really make a difference? If you like variety and have the ability to think on your feet, then this role could be just what you're looking for.

We currently have an opportunity for two enthusiastic individuals to join our Urgent Care team as an Urgent Care Call Handler on a 22.5 hours/week basis. We are looking for two individuals who thrive on working within a varied environment and want to be part of a high-performing and supporting team.

Main duties of the job

You will work at the heart of our Urgent Care team and ensure the best possible care is delivered in this diverse role. This role can be extremely dynamic at times and you will enjoy an environment where no two days are quite the same.

A typical day could look something like this:

• Supporting the Urgent Care Coordinators to provide a quality and professional service.
• Providing a professional and responsive central point of reference to health and social care professionals.
• Carrying out additional support functions as directed by the Urgent Care Coordinator.

About you:

As part of this role, you will be able to bring some key skills and qualities to the team such as:

• Excellent communication, telephone and keyboard skills
• An ability to prioritise workloads
• An ability to work within tight deadlines
• An ability to follow instructions, procedures and protocols
• Intuition to support outstanding patient care

Full training will be provided to ensure that you will become confident and comfortable within your role. Kindly note, that we might require a degree of flexibility, during the first four weeks of employment, for training purposes, subject to confirmation.

Please note that as our operation runs around the clock, 365 days/year, you'll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £16.48/hr (dependent on shift times)
• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Discretionary bonus scheme
• Life Assurance

Person Specification

Experience

• As part of this role, you will be able to bring some key skills and qualities to the team such as:
• Excellent communication, telephone and keyboard skills
• An ability to prioritise workloads
• An ability to work within tight deadlines
• An ability to follow instructions, procedures and protocols
• Intuition to support outstanding patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 to £16.48 an hour (dependent on shift times)