URBN Canteen Manager, Shop 146

Role Summary

The General Manager will oversee all FOH operations at Shop 146. Responsible for directly managing the team of 2 chefs + 1 barista. Serving all products with friendly and individualised attention towards each customer. Uphold and improve upon all service standards of URBN Food & Beverage. Communicate, analyse and act upon monthly turnover reports.

What You'll Be Doing

• Maintain the highest level of customer service through a positive attitude and professional behaviour.
• Ensure the team exhibits in-depth product knowledge and understanding of menu items, POS operation, cleanliness standards and general customer queries.
• Ensure the team maintains clean service areas.
• Understand and utilise feedback from colleagues to turn every visit to Shop 146 into an experience.
• Plan and execute events for brand and functions within the parameters set.
• Partner with the chef team in all core functions, including ordering, pricing and selling of goods, food production and prep as well as presentation and Health and Safety compliance.
• Observe preparation and inventory of food and beverage items to minimise waste. Observe size of portions and preparation quantities to minimize food waste.
• Schedule food deliveries while keeping register of the quality of goods delivered and communicate directly with vendors.
• Maintain a professional yet brand appropriate image.
• Organise and monitor staff schedules and ensure proper feedback on attendance levels is given.
• Carry out seasonal appraisals as directed by HR.

What You'll Need

• Barista & Line Management experience required.
• Can-do attitude with ability to multi-task in a busy environment.
• Ensure opening and closing procedures are adhered to.
• Prepare food and adhere to outstanding food hygiene standards.
• Ensure correct preparation and layout of the FOH area.
• Comply with food and hygiene procedures and health and safety regulations.

The Perks

• Work-life balance: Flexible start and finish times, Bring your dog to work.
• Wellbeing: Employees Assistance program to support with mental, physical and financial health, Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships, Private Medical Insurance.
• Employee Discount: Up to 40% off at all URBN Brands.
• Community: One paid day to either volunteer or fundraise for a charity of your choice.
• Travel: Cycle to work scheme, season ticket loan.
• Continued Development: We offer structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.