Unified Desktop Windows 11 Engineer

Job Summary

The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals. The team will report into a single MSE End User Equipment lead who is the technical and operational escalation point for the team, managing day-to-day technical operations, HR admin such as A/L and sickness planning. The Unified Desktop team will work as an independent function but will be heavily integrated with other key teams across the Digital Services support functions.

You will be expected to work across all three sites, Basildon, Broomfield and Southend Hospitals.

Main duties of the job

1. Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management Service Catalogue Management and Service Level Agreement Management in accordance to the local policies and procedures.
2. A good understanding of reporting in SCCM and SQL.
3. Application, Hardware and Operating System investigation testing.
4. Identify impact of service issues to Trust operations and react accordingly. Following the escalation process/policy outlined by Management.
5. Supporting the Trust's end user equipment which includes but is not limited to desktop equipment, printers, scanners, mobile devices. Some of these devices are used by clinicians and therefore require a fast response/fix rate in accordance with the Trust's agreed SLAs.
6. Identify issues, use analysis, interpretation and comparison of a range of options and ensure technical research is thorough, balanced and that recommendations are logical and well thought through.

About Us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us. We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job Responsibilities

1. Engineers will be expected to be involved in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve liaising with suppliers who provide technical solutions to the Trust, reporting using tools such as SCCM and SQL, installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where end user guides do not exist, developing standard operating procedures and proposing/implementing processes. Subsequently there is a requirement for communication and documentation skills, the individual will be expected to process confidential data, use remote support applications and work within Trust Information security policies.

Person Specification

Experience

• Demonstrable experience in a similar role

Desirable

• NHS experience within a similar role

Qualifications

• Comptia + or equivalent
• Full clean UK driving licence with access to own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer details

Employer name
Mid and South Essex NHS Foundation Trust

Address
Basildon
Nethermayne
Basildon
SS16 5NL

Employer's website
https://www.mse.nhs.uk