Undergraduate Placement with a Creative and Digital Agency

Social network you want to login/join with:

Undergraduate Placement with a Creative and Digital Agency, Deddington

Client:

CI Group

Location:

Deddington, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Are you a Marketing/Creative/Digital/Design undergraduate looking for a placement year with an established business? Want to learn, up-skill, and progress in the field you’re passionate about? Want to work with big-name brands? This could be the role for you!

The company

Our client is a group of six smart agencies providing clients with marketing strategy, creative, digital and design solutions, live, virtual and hybrid events, data analytics, and PR across many market sectors. They’re well-established and have developed a reputation for delivering and exceeding expectations for some of the world’s best-known brands, including Apple, HP, Microsoft, Royal Caribbean, and many more.

Sustainable development, environment, and mission

The company is committed to sustainable development as a guiding principle within its work and office environment. Concern for the environment is an integral part of this commitment. Their aim is to reduce the impact on the environment from their operations and implement best practices across the business. They are committed to reducing, reusing, and recycling. The company’s mission is ‘Making it better’, which they do through care, cause, community, and sustainability to combat climate change. They aim to have all programs carbon positive before 2030.

The role

This is an exciting entry to a creative and digital agency doing great things. You’ll have the opportunity to learn new skills relevant to your interests, with opportunities for full-time careers upon graduation. Your time will be split between providing customer support to multiple high-profile clients by dealing with inbound queries, where you’ll learn fundamental business skills like customer experience, reporting, administration, etc., and working on things you’re passionate about, whether that’s digital, design, events, and more. This will give you real-world experience in the field you’re looking to pursue.

Tasks you’ll work on include:

• Creation and sending of client marketing emails using a range of tools.
• Dealing with customer service queries through email, phone, and live chat for multiple high-profile clients.
• Responding to questions, complaints, and walking customers through basic troubleshooting or setup processes.
• Ensuring information is communicated effectively, accurately, and with enthusiasm.
• Providing the highest levels of customer service - ensuring the Service Level Agreements (SLA) within each project are met and reporting on SLAs.
• Supporting the wider company with research, proposal writing, and onsite support at live events and corporate training events (SPIFF days).
• Prize administration to include sourcing, purchasing, packaging, and delivery: for example, theatre breaks, hospitality, branded merchandise.
• Weekly status calls/meetings on project activity with the internal team, highlighting any challenges and developing ways of working.
• Assisting the wider digital team with internal testing of new programs and amendments.
• Creating user personas, user journeys, and site maps.
• Translating concepts into wireframes and solutions.
• Working collaboratively with other designers, engineers, and project managers.
• Supporting in redesigning websites and applications to make them more responsive and configured appropriately.
• Keeping up to date with technological innovations and new tools.

This is a great entry to a creative and digital agency doing great things. You’ll be able to learn new skills relevant to your interests and opportunities for full-time careers upon graduation.

The company has launched a mentoring programme aimed at growing their talent and helping them to thrive within a positive environment through coaching, listening, and feedback.

The business has grown hugely over 25 years of operation, and they have ambitious plans to keep growing. To do this they need talented people who want to grow with them, and many will be given the opportunity to move into varied and exciting roles within the business.

A message from the CEO

Our company is built up of a diverse team of marketing superheroes that challenge briefs and adapt to each obstacle with great enthusiasm. We’re making it better by combining individual superpowers with a culture of collaboration.

The package

• Paid placement and opportunity to return to a full-time career upon graduation.
• Opportunity to experience what it’s like to work at a creative and digital agency.
• Full-time career opportunities upon graduation.
• Commitment to training and development – you'll receive an allocated training budget which can be spent on courses, exhibitions, talks, etc.
• Summer and Christmas events each year.
• Company gets together once a month.
• A large team event every quarter.
• Access to Pirkx benefits.

To be successful, you will…

• Have a sound knowledge of Microsoft software, including Word and Excel.
• Have excellent verbal and written communication skills.
• Be able to prioritise with proficient organisational skills and the ability to handle multiple tasks.
• Have an interest in all things creative and digital.
• Be proud of consistently delivering excellent customer service.
• Be able to work to deadlines.
• Have a high level of commitment, energy, and enthusiasm.
• Be able to remain calm and work effectively under pressure.
• Enjoy achieving challenging results.
• Be self-motivated with strong team spirit.
• Be able to work independently with little supervision and well with other team members.
• Have the desire to develop, upskill, and progress within your role.

Apply!

If you’re looking for a placement role with an exciting business, apply now!