UK Logistics & Customer Care Manager

A truly unmissable job opportunity has arisen for a stylish and rapidly growing fashion and textiles company in their new UK offices in Birmingham.

This role will suit someone who has a wealth of logistics/transport experience and a general interest in clothing or textiles.

This is an important role to the company and will work closely with the customer care team, internal & external sales team as well as the company’s logistics partner.

This is a standalone role so will suit someone who wants to make a stamp on their next position and add real value.

Job Title:

UK Logistics & Customer Care Manager

Salary:

£35-42,000 per annum

Hybrid Working:

2 days a week in central Birmingham at the office, 2 days a week in Tamworth at the transport partner site and 1 day a week working from home is available.

Why Choose This Role?

• A dynamic and challenging environment
• A high growth company that will be growing rapidly in the UK, with the next new office locations being France and Germany
• The chance to make a significant impact on the logistics for the company
• Working across two office locations – central Birmingham and Tamworth (B1 & B79)

Purpose of the Role:

This role is essential in managing operational logistics and delivering exceptional customer service. The successful candidate will optimise logistics efficiency, elevate service standards, and drive continuous process improvements, overseeing logistics activities and ensuring customer inquiries are handled with excellence.

So please note this is a hybrid role including both logistics and customer care.

Day to Day Responsibilities:

• Monitor and execute key logistics activities, including coordinating pick-ups, managing transport orders, and prioritising tasks.
• Plan and optimise inbound and outbound logistics, including transportation methods and warehouse transfers.
• Develop and implement corrective action plans for service improvement.
• Handle export flows and manage special requests to ensure timely fulfillment.
• Monitor inventory levels and manage warehouse consumables.
• Administer all necessary logistics documentation to ensure compliance.
• Manage claims and customer returns, identifying root causes and implementing solutions.
• Lead or participate in projects to improve invoice control and optimise pallet pull systems.
• Guide the customer journey from order to cash, ensuring seamless service delivery.
• Act as the primary point of contact for customer inquiries, providing professional and informative responses.

Required Skills & Qualifications:

• Must have experience in logistics operations, with expertise in transport logistics and export flows.
• Native proficiency in English; additional language proficiency is advantageous.
• Knowledge of the consumer goods industry, whether that is fashion, retail, or FMCG will be a big plus.
• Customer-centric mindset with strong analytical, problem-solving, and organisational skills.
• Excellent interpersonal and communication skills.
• Proficiency in ERP/CRM systems, WMS, and Microsoft Office Suite.
• Proactive approach with excellent project management abilities.
• Team-oriented with strong prioritisation skills and a positive mindset.

Does This Interesting Role Appeal to You?

If so, then do not hesitate and apply today to be in with the chance of being shortlisted.