UK Customer Service Advisor

UK Customer Service Advisor

Location: London Road, Stoke on Trent, Staffordshire
Contract: Permanent
Salary: Competitive
Hours: Full time

Are you ready to infuse your enthusiasm into a role that makes a difference?

Picture this: a dynamic team, a global brand, and a purpose that revolves around crafting a better future.

At Portmeirion Group, we're not just creating products; we're creating connections, stories, and experiences that resonate for generations.

We're looking for a driven and enthusiastic UK Customer Service Advisor to join the team. If you're passionate about our purpose and values, and you're excited to contribute to a positive customer experience, this role might be perfect for you.

Welcome to a role where your energy, creativity, and dedication will take centre stage. As a UK Customer Service Advisor, you'll be an essential link in our mission to build a legacy that's rooted in heritage, family values, and a commitment to excellence. Get ready to ignite your passion and become part of something truly remarkable.

You will play a pivotal role in ensuring exceptional customer service. You'll process orders and documentation accurately and promptly while also building strong relationships and creating seamless links between us and our valued customers.

Portmeirion Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why work for us

We believe that our people are our greatest asset and the Group’s success is directly related to the effectiveness of our people. We want people to join our team who are as passionate as we are about our six wonderful brands, our products, and our heritage and share the same values.

Portmeirion Group has heritage and family at our core. We have a responsibility to our employees, customers, communities, and the people that bring our products into their homes, and we work hard to reflect this in everything we do.

We also encourage, reward, and embrace new ideas generated by our talented teams; we believe that everyone can and should have the opportunity to reach their potential with us as we work together to ‘Craft a better future’.

You may have experience in the following: Customer Service Representative, Customer Support Advisor, Call Centre Agent, Client Services Officer, Retail Customer Advisor, Contact Centre Specialist, Customer Care Coordinator, E-commerce Customer Support Agent, Sales Support Administrator, Customer Engagement Advisor, Customer Experience Specialist, Online Customer Service Assistant, Helpdesk Advisor, Customer Interaction Executive, Customer Relations Advisor, Customer Support Associate, Complaints Handler, Client Care Advisor, Service Desk Agent, etc.

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