UK - Client Account Director

Incubeta; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

The Role

We are looking for a talented and highly motivated Client Director to support our rapidly growing media and technology business in the UK.

As a Client Director at Incubeta, you will be responsible for delivering strategic excellence across key agency accounts. Similarly, you will be responsible for understanding our clients' business objectives, the digital marketplace, our agency services, and building a client plan which delivers exceptional marketing solutions that exceed expectations.

A successful candidate will be able to demonstrate how they would build and nurture strong relationships with our clients, ensuring their satisfaction, and fostering a more integrated client/agency partnership.

Client Planning is a new team within Incubeta, and though we have a detailed vision and plan, we are looking for opinionated and knowledgeable people who want to influence how we deliver excellence. This is a rare opportunity for the right person to shape the role they are going to fulfil.

We have a great company culture and fun working environment that will make your work life a lot easier! There will be plenty of development opportunities as Incubeta grows - the Head of Client Planning & Partnerships will work with you to map out your own bespoke career path to best utilise your strengths in conjunction with business needs.

Key Responsibilities

1. Digital Strategy - leading digital strategies that deliver growth for our clients. Incorporating knowledge of their business challenges, the digital marketplace, clear objectives, evidence based rationale, best-in-class measurement and a compelling narrative.
2. Client relationships - developing and maintaining strong, long-lasting relationships with clients and acting as their primary point of contact for all matters relating to their digital marketing needs.
3. Business Understanding - Gain a deep understanding of each client's business, industry, target audience, and marketing goals to provide strategic guidance and innovative solutions.
4. Campaign Delivery - Oversee the successful execution and implementation of digital marketing strategy including measurement and testing strategies.
5. Cross-functional Collaboration - Collaborate closely with internal teams to deliver cohesive and effective marketing solutions.
6. Growth & Performance - Identify opportunities to upsell additional services or expand the scope of existing services to maximise revenue and enhance client satisfaction.

Key Skills

1. Proven experience working in a client-facing role within a digital marketing agency.
2. Deep understanding of the digital marketplace, platforms, channels and strategies.
3. Excellent project management and organisational skills to handle multiple clients and campaigns simultaneously.
4. Leadership abilities.
5. Results-oriented mindset, constantly striving to achieve and exceed clients' goals.

About Incubeta

• Incubeta is a digital marketing consultancy with over 15 years of experience that brings together the best people, technology and data to help advertisers, agencies and publishers get the most from digital for their business.
• We are Google’s most experienced EMEA sales partner.
• We have three amazing offices in the UK; London, Manchester and Belfast, and are part of a global business with 22 offices around the world!
• We have an incredible team of over 700 creators.
• We have won awards for both our work and our culture!
• We have committees and networks that improve our thinking and action on topics such as DE&I, Mental Wellbeing, Social and Sustainability.

Our Package

• Incubeta pay industry benchmark salaries - these are reviewed on a regular basis and can increase as you progress along your career path.
• We offer additional team performance related bonuses and a company wide performance bonus.
• We have a credit-based benefits package that allows you to choose from a range of benefits including health care, additional pension, gym memberships and more.
• We offer a flexible working environment that allows you to work from home 3 days a week and have flexi-hours.
• You will have a development review every 4 - 6 months to discuss your career goals and our in-house L&D team will be on hand to support you to get there!

What to do next

If you like what you’ve read then hit the ‘Apply’ button and we look forward to receiving your application!

Our unique hiring process

We are an equal opportunities employer and are committed to a policy of Equal Employment Opportunity, determined to ensure that no applicant or employee receives less favourable treatment by conditions or requirements which cannot be shown to be justifiable.

As such we use an anonymised recruitment process. When you apply you’ll be asked some questions related to the day-to-day role. Your responses will be anonymised, randomised and scored by a panel of reviewers.

You’ll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the interview process, it will only be used to help us understand how we are performing against our equal opportunities metrics.

We love giving feedback, and you’ll be well informed of your progress throughout the application process.