TRiO Student Success Coordinator

Work is performed during standard hours; additional hours may be required to meet business needs or deadlines.

Position Summary Information

Primary Purpose

Under the general direction of the SUCCESS TRIO Program Director, the TRiO Student Success Coordinator oversees the tutorial program and a caseload of 100 undergraduate students from the University of the Pacific. The Program Coordinator provides ongoing guidance, support, and resources to students from first-generation, low-income, and students with disability backgrounds. Supports student retention, graduation, and graduate school assistance. This is a full-time, 10-month position with funding guaranteed through the grant cycle ending 8/31/2025.

Essential Functions

• Assist with recruiting and recommending project participants meeting eligibility requirements to the Project Director.
• Oversee the tutorial program, hire, supervise, and provide budgetary reports to the Project Specialist and Project Director.
• Monitor student academic performance and maintain appropriate electronic and written documentation in student folders and database.
• Assist with coordinating program events, some of which will be outside of the normal workday.
• Advise and assist students with postsecondary course selection, graduate school admissions, and financial aid processes.
• Maintain academic records of participant caseload and provide documented services and activities, including referrals to campus resources.
• Ensure compliance with University and federal grant regulations.
• Perform other related duties as assigned or requested.

This position serves as Campus Security Authority (CSA) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported to them.

University of the Pacific recognizes that diversity, equity, and inclusion are foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

• Bachelor’s Degree in education, counseling, or related field from an accredited college or university.
• Two (2) years of relevant professional experience working in a TRiO federal program or similar related program for disadvantaged and at-risk college students that focuses on improving their academic standing, persistence, and college graduation rates.
• Experience developing, coordinating, and implementing project programming.

Preferred Qualifications

• Knowledge and experience in managing tutorial programs.
• Knowledge in training and supervising tutors, tracking student progress, and creating personalized learning plans to ensure academic success.
• Knowledge in the areas of academic advising, financial aid, course scheduling, student counseling, and career program planning and development.
• Demonstrate sensitivity to the special needs of eligible students.
• Excellent verbal and written communication skills.
• Experience working with budget and payroll matters.
• Proficient computer skills and working knowledge using software applications.
• Professional or personal experiences in overcoming barriers like those confronted by the participants.
• Positive attitude, proven ability to work successfully with diverse populations, and demonstrated commitment to promote and enhance diversity and inclusion.
• Ability to maintain confidentiality and professionalism, including understanding FERPA and other policies, procedures, or regulations guiding interactions with students and colleagues.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires extended periods of sitting and repetitive hand/wrist motion while using a computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping, and reaching. Occasional lifting up to 25 pounds.

A valid driver’s license is required. The incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.

Hiring Range

$20.16 - $26.70 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.