Triage Engineer

Duration of Engagement: 12 months

City/ Work location: London/ Hybrid

Triage Engineer

Job Summary:
Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IoT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.

Role Responsibilities:
Cognizant seeks to hire a Triage Engineer for our IoT Practice. The IoT Practice provides Product Engineering best practice/standards development, deployment, management, and operational support across the communications, media, and technology industry. The ideal candidate will have the following experience and qualifications. This is an excellent opportunity for career progression within this expanding global team.

The candidate shall be responsible for release operations including Release QA, Release Management, and Field Triage.

Job Requirements:
Essential Skills:

• Networking Expertise: In-depth understanding of TCP/IP, DNS, DHCP, routing protocols, and network hardware, with skills in network diagnostics and fundamental networking concepts.
• Domain-Specific Knowledge: Experience with WiFi fundamentals, basics of DOCSIS, and video streaming/encryption/encoding protocols is a plus.
• Programming and Scripting: Proficiency in Shell scripting, C/C++, Java, Go, and Python.
• Systems Experience: Experienced in Linux, embedded systems, and OS fundamentals.
• Observability Tools: Proficient in using tools like ELK and Splunk.
• Cloud Knowledge: Cloud certifications such as AWS Cloud Associate, GCP, or Azure are a plus.
• Monitoring Systems: Familiarity with systems like Grafana/InfluxDB, Datadog, and CloudWatch is a plus.
• Automation and CI/CD: Experience in building automation tools for building, testing, releasing, monitoring, and alarming; understanding of CI/CD processes and tools like Jenkins and Concourse is a plus.
• Data Visualization and Alerting: Experience with tools like ELK, Grafana, Looker, and Datadog is a plus.
• Database Design and Querying: Knowledge of database design and experience in writing complex queries.
• Agile Methodology: Experience in Agile methodologies, including participation in sprint planning, daily stand-ups, sprint reviews, and retrospectives; ability to collaborate effectively within a cross-functional Agile team.
• Designing of the test scenarios and test cases for the new features and enhancements as per the acceptance criteria.
• Development of Automated test cases for the test execution on sprint, stable and release builds to validate the results against the acceptance criteria.
• Verification of the new feature and release testing on sprint and release builds.
• Conducting special test runs as per requests from Release Management and development team and share the results.
• Discussing with Release Management, Triage, development, and other testing teams to reproduce the issues reported from the field and share the results along with execution logs.
• Closely working with Release Management, Automation and INFRA teams to debug and reproduce issues.
• Consultant will work with development team to:
• Recreating the issues on the engineering and debug builds for further analysis.
• Verification of the defect fixes on the sprint builds.
• Executing the automation scripts on sprint, stable, release builds and share the report to all stakeholders.
• Supporting the Triage team and help them in analyzing the root cause issues with more logs and recreation steps.
• Take part in platform scrum meeting to discuss and share the issues details.

Nice to Have Skills:
Qualifications:

• Strong knowledge on Agile, Release management & QA capabilities.
• Familiar with Cable domain, DOCSIS.
• Familiar with networking protocols, including TCP/IP, UDP, DHCP, DNS, and VLANs and other relevant protocols for networking devices.
• Awareness of security best practices, as network devices need to be secure. This includes understanding encryption, authentication, and network security.
• Understand wireless technologies, including Wi-Fi, and how to configure wireless interfaces.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.