Traveling Real Estate Customer Service Agent

Arcan Capital; Birmingham; On-site; GBP 25,000 - 35,000

Job description

Traveling Real Estate Customer Service Agent Job Description

Arcan Capital is dedicated to providing exceptional living experiences across our properties.

We are seeking a Traveling Real Estate Customer Service Agent with a background in property management or leadership to support multiple communities.

In this role, you will travel between properties to assist with resident inquiries, address concerns, and ensure smooth daily operations.

You will work closely with on-site teams to maintain a welcoming and professional environment while enhancing overall resident satisfaction.

This opportunity is perfect for individuals looking to grow within a dynamic company, thrive in a fast-paced setting, and are willing to travel as needed.

If you have a passion for customer service, relationship-building, and problem-solving, we encourage you to apply.

About Arcan Capital

Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States.

With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

Job Summary

As a Traveling Real Estate Customer Service Agent, you will provide on-site support to assigned properties on a daily basis, ensuring exceptional customer service and smooth operations.

Traveling between communities as needed, you will assist with resident inquiries, address concerns, and support on-site teams in delivering a positive living experience.

Your role will involve building strong relationships with residents, resolving issues efficiently, and maintaining a welcoming atmosphere at each property you visit.

By adapting to different locations and team dynamics, you will play a key role in enhancing resident satisfaction and operational success.

Key Responsibilities

1. Travel between properties to assist with daily operations, ensure smooth workflows, and maintain high service standards for residents and staff.
2. Act as the primary contact for residents, addressing inquiries, service requests, and concerns with professionalism, efficiency, and a customer-first approach.
3. Conduct walk-throughs to assess property conditions, identify maintenance needs, and collaborate with on-site teams to uphold community standards.
4. Assist with move-ins, move-outs, leasing procedures, and resident communications, ensuring seamless transitions and high resident satisfaction.
5. Stay informed on competitor properties, industry trends, and resident expectations, providing insights to enhance service offerings.
6. Ensure adherence to company policies, fair housing regulations, and community guidelines while maintaining a professional and service-driven approach.
7. Support community initiatives, resident events, and outreach efforts to foster a positive and welcoming environment.
8. Provide feedback to management, offering recommendations for operational enhancements and improved resident experiences.

Qualifications & Skills

1. Passionate about assisting residents and enhancing their living experience.
2. Ability to handle inquiries and resolve issues effectively while maintaining a positive demeanor.
3. Skilled in multitasking, prioritizing tasks, and working efficiently in a fast-paced, multi-property environment.
4. Familiarity with Microsoft Office (Word, Excel, Outlook) and property management software is a plus.
5. Works well independently and collaboratively, bringing a proactive, solution-driven approach to every task.
6. Willingness to work variable hours, including evenings, weekends, and holidays, with the ability to travel frequently as needed.

Education & Experience (Preferred but Not Required)

1. Prior experience in customer service, property management, hospitality, or administrative support.
2. Ability to handle confidential information with professionalism and discretion.
3. High school diploma or equivalent required.

Why Join Arcan Capital?

1. Supportive and people-focused culture —We believe in fostering long-term relationships with our employees and residents.
2. Opportunities for growth —We invest in our team members and offer career development opportunities.
3. Competitive compensation & benefits, including medical, dental, vision, two weeks paid vacation, 5 days of PTO/Sick leave, matching 401k program and more!

If you’re ready to bring your customer service expertise and people skills to a dynamic real estate environment, we encourage you to apply today!