Travel Customer Service Executive

Are you looking for a role that will combine your travel expertise with your passion for customer service? If so, we have a fantastic opportunity for you to join a leading online travel organisation as a Travel Customer Service Executive.

Joining our client's growing Chester based team (plus hybrid working option after probation), successful candidates will be passionate about delivering exceptional levels of customer service and enjoy working in a fast-paced environment where hard work is rewarded. You'll use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.

In return, our client can offer a competitive salary of £24k plus excellent travel industry benefits, so if this role is of interest to you, please apply online.

Role of Travel Customer Service Executive:

1. Ensuring every customer receives outstanding service resulting in positive reviews online about our business
2. Handling a high-volume of incoming calls from customers and agents regarding documentation and booking queries
3. Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements and actioning any changes as requested by the customer
4. Prioritise and action high-volume of e-mails effectively
5. Pricing, quoting and administering booking amendments as requested by the customers
6. Investigate booking anomalies and irregularities to resolve these efficiently
7. Chase relevant colleagues or suppliers for documentation/confirmation
8. Effectively manage and resolve escalated issues

Skills required for the role:

1. Customer service experience
2. Travel industry experience would be an advantage
3. Excellent telephone manner
4. Skilful with Microsoft Office (Word / Excel)
5. Great attention to detail and accuracy
6. Ability to organise, prioritise and manage own workload efficiently to tight deadlines
7. Experience in dealing with conflict resolution
8. A flexible and adaptable approach to work

If you're interested in learning more about this Travel Customer Service Executive role, press the apply online button now!