Travel Consultant, Troon (Stewart Travel)

TN United Kingdom; Troon; On-site; GBP 60,000 - 80,000

Job description

Travel Consultant, Troon (Stewart Travel), Troon

Client:

Location:

Troon, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

Job Reference:

ac4142261f87

Job Views:

6

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Join the team at our Troon store!

Department Information

Stewart Travel, the Retail arm of Brooklyn Travel Group, is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. As an independent travel agent, we have the ability to sell all types of holidays to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their 'Welcome Home' call, as exceptional customer service is at the heart of what we do.

Role Information

An ambassador for Stewart Travel, the Travel Consultant role is exciting, varied, and fast-paced. We pride ourselves on our exceptional customer service and expect you to continuously work to our values. You will be passionate about travel and have a genuine interest in creating experiences for your customers. Working for Stewart Travel, you have the opportunity to tailor holidays to your customer's needs, allowing you to demonstrate your knowledge and experience, and produce experiences that are not 'off-the-shelf'.

Duties and Responsibilities

• Have a good working knowledge of all major tour operator and airline products to match the needs of your customers and strive to continuously improve your knowledge of our products.
• Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email, and over the phone.
• Communicate professionally and confidently with customers, listening to their needs and finding the most appropriate travel solution.
• Book holidays using the correct processes and systems, including flights, hotels, transfers, and excursions.
• Tailor make holidays and cruises to fit customer requirements.
• Maximize sales and the customer experience by suggesting upgrades and additional products.
• Take payments for deposits, holidays, and other travel-related expenses in the correct and secure manner.
• Always look for innovative ways to generate new business.
• Take ownership and contribute to team goals and targets while striving to achieve maximum profit on individual sales.

Knowledge, Skills and Experience

• Minimum of 1 year of experience in a travel sales environment.
• Good understanding of travel products including Tour Operators and Airlines.
• High standard of verbal and written communication skills.
• Confident in talking to customers both face to face and online.
• Ability to work in a challenging, fast-paced sales environment.
• Ability to multi-task and prioritize.
• Ability to work autonomously but also as part of a small team.
• Ability to be flexible and support other retail branches as required.