Travel Claims Handler

Travel Claims Handler

£25,000 - £29,562 (DOE)

Christchurch / Hybrid

Comprehensive training and embedding period

We are dedicated to investing in your training and career development, and we are seeking committed Customer Service Advisors to join our experienced team of Travel Claims Handlers.

The company and the role:

Charles Taylor Assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We support global insurers and businesses.

As a Travel Claims Handler, you will serve as the initial point of contact for customers navigating unexpected events during their travels. You will empathise with their circumstances, comprehend their individual needs, and guide them through the claims process, making a meaningful difference in their lives.

Some calls may be particularly difficult and emotionally charged, as customers contact us during challenging times on their holidays. It’s essential to approach these interactions with resilience, compassion, and the ability to maintain professionalism without taking them personally.

Duties and responsibilities of the Travel Claims Handler:

• Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim.
• Resolving claims efficiently.
• Answering a high call volume of calls and emails.
• Providing the customer with clear verbal and written guidance to ensure that the claim process is first class.

Requirements of the Travel Claims Handler:

• Ability to work the contracted hours and maintain commitment throughout the training period and beyond.
• A high level of competency in using computers is a prerequisite.
• Previous call centre / customer service experience.
• Confident speaking to people on the phone with exceptional communication skills.
• Highly organised under pressure with a strong level of attention to detail.
• Ability to multi-task - switching between high levels of telephone calls and emails.
• Ability to convey information in a simple and clear manner.
• Natural empathy and a flair for making a difference to our travel customers.

Salary and Benefits of the Travel Claims Handler:

• Hybrid working (available after your 6-month probation period has been passed).
• £25,000 - £29,562 per annum.
• Fantastic opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700 per annum.
• Generous high-street rewards scheme for family and friends.
• Free travel insurance (subject to qualifying criteria).
• Discounts on home and motor insurance.

Equal Opportunity Employer:

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.