Transportation Logistics Manager

Job Vacancy: Transport Manager

Location: Birmingham

Company: Lioncroft – Market Leading Wholesaler

Lioncroft has an exciting opportunity for an experienced Transport Manager to join a dynamic and growing team within a leading wholesaler in the Midlands. This role is ideal for inspirational leaders with a proven track record in Transport & Logistics, particularly within wholesale, retail, grocery, B2B, or B2C environments. If you're commercially minded, passionate about customer service, and thrive in a fast-paced, results-driven environment, this is the perfect opportunity for you.

About the Role:

As the Transport Manager, you will report directly to the Head of Operations and take a proactive role in managing and developing the transport operations to ensure the highest standards of service, compliance, and efficiency. You will oversee a team, manage fleet maintenance, and ensure all operational procedures are followed to meet KPIs and customer expectations.

Key Responsibilities:

• Fleet Management: Take full ownership of fleet maintenance and compliance across all vehicles, ensuring they meet all regulatory requirements.
• Team Management: Lead and develop the team to ensure consistent adherence to operating procedures and KPIs, while fostering a culture of continuous improvement.
• Customer Service: Act as the primary point of contact for all delivery-related queries and resolve any delivery issues promptly, ensuring exceptional service delivery.
• Delivery & Operations Management: Plan and organize deliveries, coordinate transfers between depots, prioritize hospitality orders, and manage fuel card usage and agency driver cover.
• Planning & Coordination: Ensure effective daily route planning, manage absences, holidays, and breaks, and react swiftly to challenges and spikes in workload.
• Team Performance: Develop the team through training and performance management, ensuring they meet objectives and addressing performance issues swiftly.
• Continuous Improvement: Strive for excellence in customer service by ensuring all orders are completed within agreed timeframes, product availability is communicated promptly, and the safe and secure loading of customer orders.
• Third-Party Coordination: Handle third-party delivery quotes and support depot export customers with quotes, queries, and delivery requirements.

What We're Looking For:

• Experience: Proven background in Transport and Logistics management, ideally within large space wholesale, retail, grocery, B2B, or B2C sectors.
• Leadership Skills: A natural leader with a strong ability to inspire and manage a team, driving performance, and customer satisfaction.
• Customer Focused: A passion for delivering excellent customer service and finding solutions to any issues that arise.
• Commercial Minded: Able to manage operational costs effectively while driving efficiency and productivity.
• Strong Organizational Skills: Ability to plan, prioritize, and react swiftly to changes in workload and unexpected challenges.

Why Join Us?

Lioncroft offers the chance to be part of a thriving business with excellent opportunities for career development. If you’re looking for a new challenge or a career change into a new sector with transferable skills, we want to hear from you!

How to Apply:

Please send your covering letter and CV to stephen.jackson@lioncroft.co.uk to apply for this exciting opportunity.

Lioncroft is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.

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