Transport Operations Manager - Patient Care

Jas Gujral; London; On-site; GBP 125,000 - 150,000

Job description

Transport Operations Manager for Patient Care

Our Client is seeking to recruit a seasoned professional ideally with managing patients and their transportation and drivers.

The position will involve organising and managing a team of circa 30 personnel.

This role will be worked over 2 shifts from Monday to Friday each – 6.00 am to 4.00 pm or 12.00 noon to 9.00 pm each day.

Working in a team environment is very important for success; therefore, you should maintain positive working relationships with others.

Great service is paramount for our continued expansion and the trust of our partners.

The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme, which allows us to retain staff and keep scaling the business.

You will have specific responsibility for the following:

• The management of all staff within the operations group, including the onboarding and offboarding of staff, optimisation of shift times, holidays, sickness, absenteeism, and general performance.
• Implementation of improved operational procedures across all shifts, including standardisation of ways to deal with call answering, customer management, reporting of issues, and maintaining a consistently professional working environment.
• Fully understand and manage the technology that runs operations, primarily Echo but also telecoms and future innovations.
• Work with the Operations Director and COO to develop KPI measurements for all aspects of the operations process and use this information to drive change and improvements across your areas of responsibility.
• Collaborate with the Driver Services Manager to ensure that operations fairly allocate patient journeys to Driver Companions, aiming to optimise work distribution and support DC earnings through POB (Patients on Board).
• Work closely with the Head of Fleet to ensure supply matches demand and that we can deliver on our demanding SLA criteria.
• Work with the Operations Director, COO, and sales team on new business and how that may be best integrated into our current business model.
• Take responsibility for accurate daily pricing exceptions.
• Work with the Head of Compliance & Training to investigate and respond to queries and issues.

Skills required

• Previous experience in a similar role is essential.
• Experience of using data to improve performance.
• The ability to present your ideas and rationales to senior management clearly and concisely.
• As a healthcare business, ethical behaviour and business practices are part of our core values, and you must ensure that your behaviour and the behaviour of others is professional at all times.
• Assess situations to determine the importance, urgency, and risks, making clear decisions including escalation to your Line Manager.
• Proficient in all key packages such as Microsoft Excel and/or BI.

Personal Skills

• Qualified
• Determination and persistence
• Effective communication skills
• Self-awareness
• Critical thinking
• An ability and willingness to learn
• Team skills
• Honesty

Overview
We are seeking a highly skilled and motivated Operations Manager to oversee and enhance our operational processes. The ideal candidate will be responsible for ensuring the efficiency of our operations while maintaining high standards of quality and service. This role requires a strategic thinker with strong leadership abilities who can effectively manage teams and drive continuous improvement initiatives.

Responsibilities

• Develop and implement operational strategies to optimise productivity and efficiency across all departments.
• Monitor daily operations and ensure compliance with company policies and industry regulations.
• Lead, mentor, and motivate a diverse team of employees to achieve performance targets.
• Analyse operational performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with other departments to streamline processes and enhance overall service delivery.
• Manage budgets, forecasts, and resource allocation to ensure operational sustainability.
• Foster a culture of safety, quality, and continuous improvement within the organisation.
• Prepare regular reports on operational performance for senior management review.

Qualifications

• Proven experience in an operations management role or similar position within a relevant industry.
• Strong leadership skills with the ability to inspire and develop teams.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Proficient in project management methodologies and tools.
• Exceptional communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
• Familiarity with budget management and financial analysis is advantageous.
• A degree in business administration, operations management, or a related field is preferred but not essential.

If you are passionate about driving operational excellence and are looking for an opportunity to make a significant impact within an organisation, we encourage you to apply for this exciting position as Operations Manager.

This is an office-based position Monday to Friday each week.

The Client is based in Hampstead, North London.

The salary will be in the range £40K - £50K + Benefits.

Do send your CV to us in Word format along with your salary and availability.