Transport Operations Assistant

Taylor James Resourcing; London; On-site; GBP 60,000 - 80,000; Full time

Job description

We are looking for a Transport Coordinator / Operations Administrator to work for a global business. The role is office-based in the Trafford Park area.

The company operates 24/7 over a 9-week shift pattern, averaging a 40-hour week. Due to some shifts having early starts and others with late-night finishes, ideally, you'd need to be able to drive. Some weeks you will only work three shifts, while others may require four or five shifts.

Salary: Up to £35,000 with excellent benefits including bonus, pension, and private medical.

Your responsibilities will include:

1. Scheduling Support: Conduct daily potting checks to prevent overweight vehicles, monitor truck utilization to improve load sizes, and ensure all shifts are covered by bringing forward deliveries.
2. Night Shift Duties: Potting up VMI orders, filing, shredding, updating delivered-by-terminal records, and completing correction reports for SAHQ.
3. Reporting & Compliance: Ensure correct procedures are followed for left-on-boards, billing blocks, corrections, and ad-hoc reporting.
4. Customer & Performance: Handle calls professionally, follow call procedures, provide feedback, and attend at least one tanker delivery per year.

Previous call center experience is ideal, preferably within the transport sector.

Other Requirements:

Knowledge and experience of Microsoft Office applications including Outlook, Word, and Excel. Professional standard in taking and making voice calls under all conditions.