Transport Assistant

MTS Cleansing Services Ltd; Rochester; On-site; GBP 30,000; Full time

Job description

Position: Transport Assistant

Location: Stanley House, Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF

Line Reporting Manager: CCTV Divisional Manager

Hours: Monday - Friday, Alternate weeks 06:00am-16:00pm & 08:00am-18:00pm (hours unpaid lunch)

Salary: £12.60ph / £29,484 Annually

Principle Duties And Accountabilities

• Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers.
• Support Senior Transport Teams.

Roles And Responsibilities

Logistics & Planning

• Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
• Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
• Be aware and monitoring of daily vehicle revenue.
• Take responsibility for managing planning of works in line manager's absence.

Customer Service

• Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
• Address/resolve complaints and issues in a timely and professional manner.
• Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.

Data Processing & Administration

• Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR).
• Managing and maintaining office files.
• Ensure that all jobs are documented correctly.
• Take responsibility for drivers' timesheet/hours in manager's absence.

Health & Safety

Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work. It shall be the duty of every employee while at work to:

• Take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work.
• Co-operate with employers or any other person to enable compliance with relevant statutory provisions.

Transport Assistant Health And Safety Responsibilities Are

• Understand and comply with the company health and safety policy.
• Influence and promote a positive health, safety culture within the organisation and lead by example.
• Ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments.
• Ensure housekeeping of the works and welfare areas are fully maintained.
• Carry out comprehensively and complete in full, all company required documentation.
• Report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening.
• Ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure.

Qualifications / Competency

• Previous experience including fleet resources.
• Previous experience in the transport, waste or logistics industry desired.
• Ability to take on responsibility for own workload.
• Proficient using Microsoft Office systems including Word and Excel.
• Good communicator, able to provide clear oral and written advice to field teams and management as required.
• Organizing and planning skills to ensure work programmes are established and followed.
• Able to work with a minimum of supervision.
• Reliable, responsible, numerate and commercially aware.
• Receptive to training and new ways of working.
• Ability to work well under pressure.

What We Offer

• 20 days holiday plus bank holidays.
• Full PPE provided.
• Company events.
• Company pension.
• Free parking / On-site parking.
• Health & wellbeing programme.
• Death In Services.
• Referral programme.