Transition Testing Manager

Job Title: IT Service Transition Tester

IT service transition testing is a critical phase in the ITIL (Information Technology Infrastructure Library) lifecycle, ensuring that new or changed IT services are fit for use and deliver value. The skills required for IT service transition testing encompass technical, analytical, and interpersonal abilities. Here are the key skills needed:

Technical Skills:

Understanding of ITIL Framework:

• Knowledge of ITIL processes, particularly service transition and service operation.

Knowledge of Testing Methodologies:

• Familiarity with various testing types (e.g., unit, integration, system, user acceptance testing).
• Understanding of test design techniques and test management tools.

Technical Proficiency:

• Ability to work with automated testing tools (e.g., Selenium, JUnit, LoadRunner).
• Proficiency in scripting and programming languages for test automation.

System and Application Knowledge:

• Deep understanding of the systems and applications being tested.
• Awareness of the interdependencies within the IT environment.

Analytical Skills:

Problem-Solving:

• Ability to identify, analyze, and resolve issues that arise during testing.

Attention to Detail:

• Meticulous approach to test planning, execution, and documentation.
• Capability to detect subtle issues that could impact service delivery.
• Skills to evaluate and mitigate risks associated with service transitions.
• Ability to prioritize testing activities based on risk and impact analysis.

Interpersonal Skills:

Communication:

• Strong verbal and written communication skills for reporting test outcomes and collaborating with stakeholders.
• Ability to work effectively with various teams, including development, operations, and business units.

Stakeholder Management:

• Skills to engage and manage expectations of different stakeholders involved in the transition process.

Process and Management Skills:

Project Management:

• Understanding of project management principles to plan and manage testing activities within the service transition.

Change Management:

• Skills to manage the human aspect of change, ensuring that all stakeholders are prepared for new or altered services.

Quality Assurance:

• Knowledge of QA processes to ensure the quality of the testing activities and the service being transitioned.

Practical Skills:

Configuration Management:

• Skills to track and manage changes in configurations and ensure that testing environments are properly set up.

Incident and Problem Management:

• Ability to handle incidents and problems that arise during testing, ensuring timely resolution.

Documentation and Reporting:

• Competence in creating comprehensive test plans, test cases, and test reports.
• Ability to document defects, issues, and resolutions clearly and concisely.

Having a blend of these skills enables IT service transition testers to effectively validate that new or changed IT services meet the required standards before going live, thereby ensuring smooth transitions and minimizing disruptions to the business.

General Skillset:

• Recognized within project teams as an expert in technology/SME disciplines and supports implementation decisions.
• Supports the development of solutions and estimates that are correct, viable, and accurate for technology projects.
• Supports the development of designs of proposed solutions by leveraging current industry, technical knowledge and/or enterprise IT knowledge to identify and integrate components, products, and tools in support of new business development.

Service Delivery:

• Demonstrates in-depth knowledge and leadership in at least one IT discipline, applying this knowledge to support the design/delivery of innovative solutions that meet customer requirements.
• Interfaces and communicates with mid-level client leadership that may include technical presentations, in their area of expertise.
• Demonstrates proficiency and leadership in solution architecture, design, development, test, configuration, deployment, and maintenance as it relates to their area of expertise (e.g., software, infrastructure, training).
• Reviews solution artifacts and plans.
• Establishes and maintains productive working relationships with Unisys third party companies and other project teams to facilitate the exchange of information and application of best practices to client solutions.
• Contributes to the successful delivery of solutions as it relates to their area of expertise.
• Takes responsibility for the integrity and delivery of the larger solution or major infrastructure solution area as designated in the project plan.
• Keep abreast of information technology and applied research trends and developments and incorporate them into assignments where appropriate.

People Management:

• May provide formal management of a team of technologists, manage performance feedback, and provide training and professional development opportunities to help individuals reach their full potential.
• May lead teams by assigning and reviewing tasks.
• Serves as the technology mentor for practitioners within and across project teams.
• May monitor the performance of internal and external service providers and/or sub-contractors in order to ensure the awareness of requirements and adherence to project quality.

You will be successful in this role if you have:

• Bachelor’s degree in Information Technology, Computer Science, Business Management/Administration or advanced degree in related discipline or equivalent.
• 5+ years of related experience and/or training. Equivalent combination of education and experience.
• Experience testing in many aspects of large-scale outsourcing transitions including seamless integration of various technology service towers from multiple vendors.
• Excellent communication skills.
• Excellent project management skills to anticipate best and worst case testing scenarios.
• PMI Project Management Professional (PMP), or equivalent certification, desired.
• Information Technology Infrastructure Library (ITIL) training and certification desired.
• Prior work experience should include exposure to clients within at least two industries and domains.
• Interaction and influence with mid-level client leadership.
• Relative contributions to multi-disciplined project teams to design, develop, deliver, and maintain technical solutions that meet client requirements.
• Knowledge and proficiency in solution implementation techniques within their area of expertise.
• Industry certifications in their area of expertise.

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.