Transaction Management Operations Team Lead

Transaction Management Operations Team Lead

Apply locations Pennington, Dallas
Time type: Full time
Posted on: Posted 25 Days Ago
Job requisition id: 24045447

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

This job is responsible for overseeing the day-to-day transaction processing operations function and ensuring the team executes operations tasks with accuracy, timeliness, and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy, and escalating issues to management as needed.

Responsibilities:

• Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables.
• Provides day-to-day training and coaching to the team while addressing employee inquiries and escalations.
• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate.
• Conducts quality assurance reviews and provides routine supervisory manager approvals.
• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions.
• Reviews processes to ensure effectiveness, and recommends process improvement and risk mitigation opportunities to senior management.
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Written Communications
• Account Management
• Analytical Thinking
• Coaching
• Mentoring
• Research
• Result Orientation

Business Description:

This job is responsible for moderately complex transactions and deposit processing, which includes the movement of assets, servicing, and maintenance of accounts according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients. Role expectations include operating with a high level of independence and referring to the team manager for direction and support with highly complex issues and escalations. Job expectations include handling of operational processes which may carry medium to high levels of monetary risks for Merrill and Private Bank clients.

Required Skills:

• Gains a full understanding of each request with careful reading, research, and application of product knowledge.
• Communicates effectively and efficiently with the requestor via email to resolve any issues preventing the completion of the request.
• Evaluates each request against applicable risk framework and applicable laws, rules, or regulations to prevent errors.
• Selects and executes the correct process within the applicable systems to complete the request accurately and efficiently.
• Documents all actions taken in the applicable system accurately and in a business writing style.
• Meets or exceeds individual productivity and quality goals and collaborates effectively to meet group goals.
• Adapts to ever-changing products and services.
• Complies with all Bank of America policies.
• Account Management: ability to provide services and support to clients.
• Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently.
• Relationship Building: The ability to develop, establish, and maintain ethical connections and long-term relationships with individuals necessary to complete processes and deliver the desired client experience.
• Research: ability to gather information from a system, review, analyze and interpret the results to support a recommendation or solution for a client request.
• Recording/Organizing Information: ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications.
• Written Communications: ability to clearly convey information in written form through email in a way that easily enables the resolution of requests.
• Adaptability: ability to change behavior in response to or in anticipation of changes in the work environment.

Shift: 1st shift (United States of America)

Hours Per Week: 40