Training Support Manager

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About Network Rail
Join Network Rail - Where People and Connections Matter.

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

This is a part-time Training Support Manager role working 14 hours per week - Tuesdays and Fridays only.

Working pattern: hybrid working with travel required to other route service locations within Network Rail.
Brief Description

Training Support Manager

The role is to identify business needs and create development plans to help the regions drive safety and performance.

You will be the principal point of contact within the region regarding all aspects of training and competence, dealing with multiple requests and queries daily. Basing yourself within our delivery units daily and being with your customer to triage and react to queries face to face.

As a Training Support Manager, you will provide verified training requests for the planning team to action and communicate with a variety of customers to secure information for the planning team to deliver training. You will always lead by example in all aspects of safety within your team and within the region.

• Build and develop productive relationships within the route and central functions to secure accurate training demand aligned to customer targets and objectives.
• Uncover future enhancement initiatives requiring the development of the workforce through training interventions to facilitate accurate resource planning and optimal scheduling.
• Triage and resolve issues relating to Public Relations for Network Rail Training across the organisation to provide a positive customer experience.
• Develop the training delivery plan for central projects to meet customer requirements whilst maximising the effective utilisation of the resources available.
• Be the primary customer interface for customer training demand, and work with the centralised planning team on performance improvement initiatives and impact measurements to meet the customer demand.
• Deliver optimal utilisation of facilities and resources through effective monitoring and reporting of demand and efficient planning and forecasting for the organisation.
• Maintain effective relationships within Network Rail Training, maximising the utilisation of training places for the organisation.
• Develop reporting and communication strategies that deliver business intelligence to the Route to maximise staff competence.
• Actively contribute to the Network Training business planning process to secure relevant budget for required customer-defined activities.
• Provide support to the Head of Regional Training for customer development.

• Option to buy/sell annual leave days
• Pension schemes
• 75% subsidy on rail and underground season tickets
• Up to 75% off leisure travel for you and your family (subject to terms and conditions)
• Interest-free travel loan for train and car park season tickets
• Discounts at stations with your Network Rail pass
• Flexible/hybrid working arrangements
• Volunteer leave to make a positive impact
• Healthcare Scheme, GymPass discounts, Cycle to work plus more
• Generous maternity and adoption leave to support our employees during significant life moments

• Excellent interpersonal and communication skills
• Ability to influence others (negotiation skills, presentation skills, building partnerships & relationships)
• Excellent Leadership skills capable of motivating the team
• Strong customer focus
• Knowledge of business planning, commercial and financial management processes, and techniques
• Knowledge of Learning and Development

• Knowledge of Operating railway (not essential)

We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work-life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement
• My benefits – Our discounted online shopping site
• A range of discounted offers including childcare vouchers, Healthcare offers, cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• A range of pension schemes
• 2 weeks paid reserve leave for our Armed Forces community

What Diversity and Inclusion means to us

‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.

Find out more about our recruitment process.