Training Specialist

Sapiens; Uxbridge; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Sapiens UK is looking for an Application Training Specialist/Technical Trainer to join our Cardiff team. You will be delivering high-quality training on our Life & Pensions solution: CoreSuite to internal teams, partners, and customers. The ideal candidate will excel at explaining complex technical concepts, possess excellent communication skills and be able to collaborate with global teams.

Location: Cardiff, UK (Hybrid, with travel to the US and Europe)

About the team:

Sapiens Life and Pension is a leading provider of advanced solutions for the life and pension insurance industry. Our products are designed to help our customers streamline their operations, improve business performance, and meet regulatory requirements. As part of our mission, we offer innovative tools such as CoreSuite to drive operational efficiency for life and pension insurers.

Job Overview:

Sapiens Life and Pension is seeking a dynamic and skilled Application Instructor/Technical Trainer to join our team. This role is responsible for delivering high-quality training on CoreSuite, our flagship product, to both internal teams, partners and Sapiens customers. The ideal candidate will be adept at explaining complex technical concepts, have hands-on experience with CoreSuite, and possess excellent communication skills.

What you will do:

1. External and Internal Training: Deliver training sessions for customers, partners, and internal teams on the basic usage of CoreSuite, including how to effectively navigate the application, understand key features, and maximize the benefits of the platform.
2. Remote and On-Site Training and Implementation: Conduct training sessions remotely and, when required, travel to customer sites across the US and Europe to provide on-the-job practice and training implementation processes, in-person instruction.
3. CoreSuite Configuration Basics: Provide training on the fundamentals of configuring CoreSuite.
4. Technical Content Creation: Develop and create technical "how-to" video tutorials, user guides, and documentation for CoreSuite, helping users better understand and utilize the software in their day-to-day operations.
5. Training Environment Readiness: Work closely with development to ensure training environments are ready, aligning with the test scope. Coordinate with the development team to confirm that all technical aspects of the training environment are configured correctly, ensuring a seamless training experience.
6. Customer Communication and Coordination: Serve as a key point of contact for customers, communicating training schedules and preparing customers for upcoming sessions.
7. Training Coordination: Coordinate logistics to ensure training activities are aligned with project timelines.
8. Customer Support: Act as a point of contact for training-related inquiries and offer post-training support to ensure successful adoption of CoreSuite by customers.
9. Continuous Learning: Stay up-to-date with the latest developments in CoreSuite and the life and pension insurance industry to ensure training content remains relevant and accurate.

What you need to succeed:

1. +3 Years of Proven experience in application training, software implementation; Insurance sector is an advantage.
2. Proven experience in Life Insurance – Must.
3. Bachelor's degree in a relevant field, such as Information Technology or Business Management – Must.
4. Experience as a business analyst/support with a technical background – advantage.
5. Experience in developing technical training materials, such as video tutorials, user guides, and documentation.
6. Excellent verbal and written communication skills with the ability to engage a variety of audiences, including customers and internal teams.
7. Comfortable conducting both remote and in-person training sessions, with the ability to adapt to different learning environments.
8. Attention to detail, with the ability to manage multiple training sessions and tasks simultaneously.
9. Willingness to travel to customer sites in the US and Europe, as required.
10. A self-starter with the ability to work independently and as part of a global team.

If you're passionate about technology, training, and supporting clients in achieving their goals, we'd love to hear from you. Apply today to become a key member of our CoreSuite training team!

About Sapiens:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Contact [e-mail] for more information or to set up an informal call.