Training & Quality Manager

Job Description
Training & Quality Manager
POSITION PURPOSE

To provide a value-adding, proactive and supportive learning, development and training function for all associates, contributing to the successful delivery of the resorts Key Performance Indicators (KPIs) relating to service standards, audits, associate satisfaction, guest satisfaction and profitability. To drive and promote a culture of continuous improvements by developing and delivering effective and innovative operational training initiatives aligned to Forbes Travel Guide and AA Hotel Quality Standards, which embrace the Trump Hotel brand standards and values, and support associates in achieving their personal and professional goals. Ensure the company’s Equal Opportunity Policy is maintained in relation to learning and development opportunities for all associates.

This position is available on a full-time basis. The shift pattern of the role will mirror operational shift patterns, 5 days out of 7, over Monday to Sunday weekly (including early, late and night shifts if required) to maximise training impact for all associates across all departments. There would be occasional travel to attend training courses when required.
ESSENTIAL FUNCTIONS

Training Development & Delivery

• Develop an effective annual Operational Training Plan which meets the needs of associates and assists the resort in achieving its Key Performance Indicators.
• Participate in the successful delivery of Trump Hotels training initiatives and programmes, including the resort's onboarding/induction programmes.
• Support managers in creating effective development plans for associates, identifying key training requirements and cross-training opportunities.

Quality Assurance:

• Through training delivery, reinforce service standards aligned to Forbes Travel Guide, Trump Hotel and the AA Hotel Quality Standards.
• Conduct internal audits and assessments to ensure compliance with quality standards.

Employee Development and Coaching:

• Promote a culture of continuous improvement through employee development and quality initiatives.

Reporting and Analytics:

• Maintain accurate records of training programmes, employee progress, and performance assessments. Utilise the MAPAL platform for tracking training activities, when required.
• Generate reports on training activities, quality assessments, and improvement metrics for management review.

Collaboration:

• Work closely with the Executive Committee, HODs, HR, operations, and support departments to ensure alignment between training initiatives and organisational KPIs.
• Support to ensure all mandatory Fire, Life Safety, First Aid and other H&S/Security training requirements are carried out in accordance with legislative requirements and company guidelines.

CANDIDATE SPECIFICATION

• Must be eligible to live and work within the UK.
• Undergraduate degree (or equivalent) in Hospitality Management or Human Resource Management.
• Relevant certifications in training, quality management, or process improvement (e.g., Six Sigma, Lean, ISO certifications) would be of added benefit.
• Previous operational and training experience within a luxury hotel environment.
• Experience in successfully developing and delivering training programs (including operational/craft training) to groups of various sizes.
• Knowledge of the Forbes Travel Guide and AA Hotel Quality Standards.

Benefits
Join our team and enjoy a range of fantastic benefits designed to enhance your experience both at work and beyond. We offer competitive salaries along with subsidised late evening and early morning transport to and from Maybole & Girvan. Take advantage of the exclusive Turnberry friends & family rate on rooms, and enjoy discounts at various dining and retail outlets throughout the Resort. You’ll also have access to Resort facilities, including the pool and gym. Plus, we provide uniforms, which are laundered at the company’s expense, and offer a Monthly Reward & Recognition programme to celebrate your hard work. With first-class hospitality training and apprenticeship programmes, we’re committed to helping you grow your career while ensuring you feel valued and supported.