Training Manager

Are you a natural leader with a passion for helping others and driving change, who thrives in a fast-paced, mission-driven environment? We’re seeking a Training Manager to work within the management team training our dedicated team of volunteers working in our multi-channel advice service, delivering life-changing support to those in need.

Responsibilities:

1. Recruitment of volunteers.
2. Designing, managing, and delivering multi-subject training in the main advice enquiry areas including welfare benefits, housing, debt, and employment to cohorts of volunteers.
3. Working closely with the Advice Manager to develop and deliver high-quality training programmes, ensuring all volunteers are appropriately supported and trained to deliver the highest quality of advice.

Minimum Requirements:

1. A thorough understanding of the main advice enquiry areas including welfare benefits, housing, debt, and employment, and experience of advice delivery in some of these areas.
2. Ability to train and develop volunteers by providing comprehensive training, ongoing support, and coaching.
3. Excellent and effective communication skills to deliver training to a high standard.
4. Experience in training, improving, and developing staff and volunteers' knowledge and skills.
5. Experience of working with colleagues to maintain a positive working and learning environment, ensuring equality and diversity principles are upheld.

Even if you don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate in a training and development role.

The Training Manager role is pivotal in creating and delivering a vital service that reaches people at critical moments in their lives. Every day will bring new challenges and opportunities as you work with a passionate team of staff and volunteers committed to continuous learning and improvement. This is a role that will keep you engaged and inspired.

Why Join Us?

This is more than just a job—it’s an opportunity to work with us to shape the future of our Volunteer Advice Service, which has a tangible impact on people’s lives. If you’re excited by the idea of developing a service that changes lives, supporting both staff and volunteers to reach their full potential, and embracing new challenges, we want to hear from you!

Closing date: If you are interested in this exciting opportunity, please submit your application as soon as possible. We will be interviewing suitable candidates on a rolling basis.

To request an informal chat please contact Susan Sutterby (Advice Services Manager) on: susan.sutterby@citizensadvicebristol.org.uk