Training Director | Espa

About THG

We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About the Division - THG Beauty Brands

With an industry recognised portfolio of market leading beauty brands, we are accelerating our momentum to become the number one Health and Beauty retailer globally. With brands across multiple categories such as Perricone MD, Illamasqua, ESPA, Christophe Robin and Grow Gorgeous we have people and their ambition, passion and unremitting determination at the heart of what we do - whether we are innovating our packaging, building disruptive ecommerce capabilities or creating a powerful brand campaign.

About the Role

ESPA International is one of the world's most globally recognised authorities in the Spa Industry operating in over 500 Spas in 55 different countries. Since 1992, our ESPA Experts have performed treatments all over the world in some of the best spas and skincare salons.

As the Training Director, you will be responsible for the delivery and development of new innovative treatments in line with the ESPA Global strategy. As an already established expert in your field, you will use your experience in product and treatment development to drive our brand ambitions.

You will continuously assess business needs, coordinating program changes with management, and overseeing employee training while monitoring industry trends and performing research into training techniques.

Responsibilities

• Responsible for creating new and innovative global treatments in line with NPD launches.
• Responsible for the execution and roll out of all new treatments to the International training team.
• Ensure all ESPA International trainers are at the highest level of training standards.
• Review all existing treatment protocols, working with the commercial team to upgrade and refine based on performance and adjust based on NPD requirements.
• Creation of bespoke treatments for globally recognised partners and the evolution of the ESPA Life concept in partnership with the commercial Heads of Territory.
• Partner with THG Labs on supporting the brand teams on product innovation.
• Partner with THG Labs on the copy and content creation for all new treatments, working closely with the Director of Brand Marketing.
• Lead innovation in training through a multi-omni channel business.
• Creation of digital assets through at home, in studio and social content channels ensuring we can expand our global reach.
• Keep up to date on treatment trends and innovations globally in all territories, and have an understanding of competitor treatment innovations.

• Creation of treatments partnering with brand, training and finance.
• Training our global teams ahead of launch and ensuring the execution of all treatments to the highest standards.
• Creation of all training copy for product and treatment.
• Authoritative technical expert voice for press and industry events.

• Minimum 5 years plus proven track record in treatment development and innovation at a senior level.
• Extensive Spa Industry knowledge and background.
• Confident public speaker.
• Excellent communication skills.
• Beauty Therapy trained.
• Extensive Training qualification.

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.