Training & Development Manager – iBus

Who are we

Go-Ahead London is seeking a passionate and driven Training & Development Manager – iBus Stockwell to lead the performance training strategy for our iBus Operations team. This pivotal role is ideal for a highly capable training professional with a strong understanding of performance management, operational improvement, and people development. You will design and deliver a robust training and feedback programme that underpins our mission to provide reliable, safe, and efficient transport services. Working closely with Area and Senior Performance Managers, you will embed a culture of accountability, humility, and continuous improvement across our network.

Responsibilities

The Role Reporting to the Network Performance Manager, you will:

1. Design and lead the onboarding and induction training for new iBus Controllers.
2. Build and manage development pathways for Performance Managers at all levels.
3. Deliver structured observation and feedback programmes to support staff performance.
4. Champion a culture of professional learning, fostering high standards across all locations.
5. Use data and KPIs to identify trends, shape training content, and drive continuous improvement.
6. Conduct training quality audits and ensure learning materials are up-to-date and inclusive.
7. Act as a change agent, working with operational leaders to implement best practice and performance transformation.

What We’re Looking For

Essential:

1. A relevant degree from a top-tier university.
2. Proven experience in coaching, mentoring, or training staff in high-performance environments.
3. A deep understanding of how technology and data support workforce development.
4. Confident communicator with experience delivering group training and 1:1 coaching.
5. Strong organisational skills and the ability to manage multiple training projects simultaneously.
6. Experience in driving performance improvement through learning interventions.
7. Skilled at working with data to inform development strategies.

Qualifications

Desirable:

1. Experience designing and delivering structured training programmes, ideally in transport, operations, or a regulated environment.
2. Experience implementing performance management or quality assurance frameworks.

Why Join Go-Ahead London?

At Go-Ahead London, we are committed to building a culture of learning, inclusion, and continuous performance improvement. This role is your opportunity to make a tangible difference to operational excellence, team capability, and service reliability across one of the capital’s most vital transport providers.

You’ll be part of a forward-thinking team, empowered to shape training strategy and influence senior stakeholders—while supporting a dynamic, frontline workforce.

Apply today to take the lead in developing the next generation of operational excellence at Go-Ahead London.