Training Academy Centre Service Lead

Northumbrian Water; Durham; On-site; GBP 37,000 - 45,000; Full time

Job description

Training Academy Service Centre Lead

Working hours: 37 hours per week

Permanent

Salary: from £37,440 depending on experience

Location: Pity Me, Durham

We’re open to discussing flexible working.

About the role

We have an exciting opportunity to join our people team as our Training Academy Service Centre Lead. This newly created role involves overall management of the Academy Service Centre Team which includes Training Administration and Co-ordination, Digital Learning, and Early Careers.

You will manage the daily activities of the Academy Service Centre Team, ensuring outstanding service delivery in training planning and coordination, early career programs, and digital learning initiatives.

You’ll be responsible for developing the annual training plan to ensure timely delivery of technical and regulatory training for compliance. This means you’ll identify new training needs by engaging stakeholders, source trainers, and schedule new training sessions. Within this role, you will manage the annual technical training budget, including regular forecasting meetings and collaboration with Finance. This also includes levy management.

You’ll manage our growing early careers portfolio, which includes apprentices, student placements, and graduate programs. Working with the Early Careers Specialist, you’ll strive to make our early careers offering and programs market-leading.

A key part of this role will be to maintain a centralised data source for training documentation and learning records. You will therefore be involved in leading and implementing knowledge management strategies within the training team.

To ensure compliance with training requirements, you’ll generate and analyse reports on training metrics, compliance, risks, and develop and monitor action plans to ensure improvements are made.

You’ll also drive our digital learning offering, leveraging AI and technology to enhance the learning experience.

Ownership of the Oracle LMS module will be part of your role as you’ll ensure system benefits and continuous enhancements are made.

About you

If you have experience working in a fast-paced operational environment, preferably within a training environment, then we’d love to hear from you.

You’ll have management experience and the ability to coach, motivate, and develop your team to ensure high performance.

You’ll have experience of managing annual training plans, monitoring and analysing training records, and striving for improvement in compliance of training.

You’ll enjoy working with a range of stakeholders and have exceptional interpersonal skills in order to build strong relationships with colleagues internal and external to the organisation.

You’ll have experience of working with LMS’s and ensuring training records are managed effectively. Furthermore, you’ll be experienced in managing budgets efficiently, focusing on maximising spend.

In addition, you’ll have a proven attention to detail as you’ll analyse large datasets from databases and have knowledge of document storage systems.

Project management experience is essential as you’ll manage multiple deadlines and priorities, leveraging planning and time management expertise to stay on track.

This will be underpinned by a passion for delivering improvements to enhance the colleague experience.

Interviews will take place in person at Northumbria House on Tuesday 29th April 2025.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion, and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM), and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding, and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role requires a DBS to be completed prior to employment.

NWG are an inclusive employer who support the rehabilitation of offenders; we will not, however, consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers, and third parties.

About us

Here at NWG, we strive to make Northumbrian Water Group (NWG) a Great Place to Work for all. We embrace and value Diversity, Inclusion, and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description; however, if you have some of the skills listed, we'd encourage you to apply.

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do, and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

• Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel, and more.
• Award-winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education, and low-cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest-free qualification loan, and we’ll even pay for any relevant professional body subscription.