Trainee Software Support (German Speaking)

Trainee Software Support (German Speaking)

London

£25,000 - £30,000 + Training + Progression + Company Benefits

Are you a German-speaking Software Support professional looking to join a vibrant team in a dynamic, forward-thinking company who operate across 30+ countries?

Do you want the opportunity to work in a fast-growing business that values creativity, customer satisfaction, and offers extensive training and development?

On offer is a fantastic opportunity to join a company known for its innovative approach and commitment to delivering top-notch customer service. You'll be part of a close-knit, supportive team that prioritizes customer experience and fosters a collaborative work environment.

In this role, you will provide exceptional support to English and German-speaking customers, handling inquiries via email, chat, and phone, and ensuring that each customer receives timely and effective assistance. You will resolve issues, guide customers through product features, and contribute to improving the overall service experience.

This role would suit a customer-focused individual who is fluent in German, enjoys solving problems, and is eager to work in a supportive and dynamic environment.

The Role:

1. Provide excellent customer support in German through various channels including email, chat, and phone
2. Troubleshoot and resolve customer issues, ensuring a high level of satisfaction
3. Collaborate with the team to improve processes and customer experience

The Person:

1. Fluent in German with strong communication skills
2. Experienced in customer support or a related field, with a passion for helping people
3. Tech-savvy, detail-oriented, and able to work effectively

Keywords: German Speaking, Software Support, IT Support, Customer Help, Sales, Pre Sales, After Sales, Start Up.