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Trainee Service Technician

ST Selection

Chelmsford

On-site

GBP 25,000 - 35,000

Yesterday

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An established industry player is seeking a Trainee Field Service Technician who thrives on autonomy and problem-solving. This role offers a unique opportunity to work on the road, engaging directly with customers and ensuring their equipment operates smoothly. As the primary point of contact for service tasks, you'll be responsible for maintenance, installation, and troubleshooting, driving customer satisfaction and retention. If you're a self-starter with a positive attitude and excellent communication skills, this position is perfect for you to grow and make a meaningful impact in the field.

Field service experience in a mechanical electrical environment is preferable.
Proficient in mobile device and tablet use.

Primary contact for service-related tasks including maintenance and repair.
Troubleshoot and repair equipment while adhering to company policies.

Problem Solving

Communication Skills

Customer Service Skills

Self-motivation

Mobile Devices

Tablets

Job Description

Company - Designer and Manufacturer

Job Title - Field Service Technician

Location - Essex and Kent

We have an exciting opportunity for a Trainee Field Service Technician to join a leading Designer and Manufacturer with Head Offices in the Dartford area. If you are looking for an exciting opportunity that allows you to be on the road, work autonomously, and solve complex problems, then this is the job for you. The successful candidate will be the primary point of contact for all service-related tasks, including maintenance, repair, installation, and troubleshooting.

To be successful in this role, you must be a self-starter with a passion for problem solving. You must also have excellent communication and customer service skills, as well as the ability to maintain and update your own van stock. You will be responsible for troubleshooting and repairing equipment, adhering to company policies and procedures, and driving service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Key Requirements

Field Service experience within a mechanical electrical environment preferable.
IT skills (Proficient in mobile device/tablet use).
Ability to troubleshoot and repair equipment.
Positive can-do self-motivated attitude towards work and fellow team members, and willingness to support other technicians in the field.
Excellent communication skills and the ability to work effectively with customers.
Full UK Driving License.

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