Trainee Mortgage Advisor

Trainee Mortgage Advisor

Salary up to £30k | Full-time office-based role (must drive)

Scope of Role

This is an exciting opportunity for an individual looking to start their career as a Trainee Mortgage Advisor. The position is permanent and office-based with a competitive basic salary (non-commission based) and an immediate start.

Key Responsibilities:

1. Relationship Building with Lenders & Customers:
   Develop strong relationships with lenders to understand their processes, timelines, and to effectively challenge decisions when required.
   Build rapport with customers, providing them with guidance and support through the mortgage application process.
2. Mortgage Application & Underwriting Support:
   Assist with tasks related to the underwriting process, including chasing valuations, liaising with lenders, and ensuring that all documentation is checked thoroughly.
   Input and process mortgage applications with attention to detail and accuracy.
3. Daily Task & Email Management:
   Effectively manage daily tasks, emails, and follow-ups related to mortgage applications.
   Ensure all tasks are completed in a timely manner, and any outstanding issues are resolved promptly.
4. Meeting KPIs:
   Meet individual KPIs set by the company, ensuring that productivity and customer service standards are consistently achieved.
5. Data Accuracy & Record-Keeping:
   Ensure high levels of accuracy in all data entry, keeping detailed records of all customer interactions, applications, and correspondence.
6. Proactive Efforts:
   Go the extra mile to assist customers and ensure their needs are met throughout the mortgage process.

Qualifications & Experience Required:

1. Qualifications:
   CeMAP (Certificate in Mortgage Advice and Practice) or an equivalent CII Level 3 Certificate in Mortgage Advice is required.
2. Experience:
   At least 12 months of recent mortgage processing experience, preferably from within a brokerage environment.
3. Skills:
   Excellent interpersonal and communication skills to engage effectively with customers and lenders.
   Strong analytical skills with the ability to assess mortgage applications, documentation, and customer needs.
   Attention to detail to ensure the accuracy and completeness of mortgage applications and supporting documents.
   Organised and structured approach to work, with the ability to manage multiple tasks and prioritize effectively.
4. Personal Attributes:
   Customer-Centric: Strong focus on delivering excellent customer service and assisting clients through the mortgage application process.
   Self-Motivated: Driven to meet KPIs and go above and beyond to ensure success.
   Team Player: Able to work collaboratively with colleagues, lenders, and customers to achieve shared goals.
   Proactive & Adaptable: Ready to take on new challenges and contribute to the team’s success.

Additional Information:

Salary: Competitive basic salary (non-commission based).
Job Type: Permanent position with an immediate start.

This role is perfect for someone who is passionate about the mortgage industry and looking to start their career as a Trainee Mortgage Advisor with the opportunity to progress into a fully qualified advisor role. The successful candidate will receive guidance and training to further develop their skills and knowledge while working in a structured, supportive environment.