Trainee Claims Case Manager

Davies; Bolton; Hybrid; GBP 25,000 - 35,000; Full time

Job description

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Trainee Claims Case Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes. Full complete training is provided.

What will your day look like:

1. Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
2. Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
3. Third-Party Wizardry: Managing suppliers? You've got this! Drive cases to settlement while balancing service, cost, and time.
4. Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
5. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer.
6. Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
7. Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Knowledge and Abilities:

How We Measure Success:

1. SLA Performance: You'll ace it.
2. Phone Audit: Your phone skills? A+
3. Lifecycle Metrics: You'll own them.
4. Audit: No breaches here.
5. PDR Forms: Completed and shining.
6. Team Performance: You're the MVP.

Requirements:

• Relevant Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm

Ready to make an impact? Apply now and let's create something extraordinary together!

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan