Swansea
On-site
GBP 60,000 - 80,000
Full time
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An established industry player is seeking a dynamic leader to oversee the sales desk operations. In this role, you will ensure exceptional customer service while driving sales performance and team development. Your leadership will be pivotal in maximizing sales opportunities and aligning the team with strategic sales objectives. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, this opportunity is perfect for you.
- Proven experience in sales management and leading a team.
- Strong focus on customer service and sales performance.
- Oversee daily operations of the sales desk ensuring excellent service.
- Drive sales plans and align team to meet targets.
Customer Service Excellence
Sales Management
Team Leadership
Coaching and Development
Job Description
What You'll Be Doing
Leading the Sales Desk
- Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities.
- Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets.
- Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support.
- Maximize sales opportunities through effective coaching and development of team members.