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Trade Reservations Executive – £18k plus benefits

Recruitment Avenue

London

On-site

GBP 18,000

Full time

4 days ago

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An established industry player seeks a Trade Reservations Executive to join their dynamic team in London. This role involves selling services through phone and email, providing excellent after-sale assistance, and ensuring customer satisfaction. With a focus on commercial acumen and product expertise, you'll contribute to maximizing sales margins while supporting a collaborative team environment. If you're passionate about customer service and thrive in a fast-paced setting, this is a fantastic opportunity to join a leading ticketing company in the travel sector.

Strong product knowledge and customer service skills are essential.
Ability to communicate effectively and work well in a team.

Sell services via phone or email while adhering to brand standards.
Provide after-sale assistance and address customer queries.
Manage complaints according to company policy.

Product knowledge and expertise

Commercial acumen

Excellent customer service

Excellent communication skills

Ability to work as a team member

Job Title – Trade Reservations Executive

Department/Sector – Travel

Job Location – London

Salary – £18k plus benefits

Our client has been established for over 16 years. They are a specialist ticketing company focused on delivering a full service to third parties in the travel industry, group organisers and online distributors.

They have 150 staff in offices in London and also operate out of 10 shops in Central London and sell over 2.5 million theatre tickets annually, as well as hundreds of thousands of restaurant covers, attraction tickets, exhibitions and hotel breaks.

Shift Patterns:

Shifts are 7.5 hours per day plus 1 hour lunch break.
Monday-Friday 0800 - 2000
Saturday 0900 – 1930
Sunday 0900 – 1630

Responsibilities:

Selling services by phone or email in accordance with brand standards
Offer after-sale assistance and reply to queries
Convert sales calls at the highest rate at the highest possible margin
Handle all incoming complaints in line with the company complaint policy
Buy and source product at the lowest possible cost for maximum margin

Skills Required:

Product knowledge and expertise
Commercial acumen
Excellent customer service
Excellent communication skills
Ability to work as a team member and support colleagues

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Trade Reservations Executive – £18k plus benefits

Recruitment Avenue

London

On-site

GBP 18,000

Full time

Job summary

Qualifications

Responsibilities

Skills

Job description