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An established industry player is seeking a dynamic leader to manage customer service finance operations. In this pivotal role, you will oversee a team dedicated to credit management and dispute resolution, ensuring operational efficiency and compliance. You will collaborate with various departments to drive positive outcomes and reduce customer queries. This position offers the opportunity to grow your leadership skills while making a significant impact on the business. Join a supportive environment that values personal and professional growth, and help shape the future of snacking for millions around the globe.
Are You Ready to Make It Happen at Mondeléz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
At Mondelēz International, we are constantly evolving and striving to create snacking experiences that people love. We believe in empowering our teams and giving them the tools and support to make a difference. In this pivotal role, you will play an integral part in managing our Bill-To-Cash processes and leading a dynamic team that drives our customer service finance operations.
What You Will Do:
You will oversee and manage a team of 3-5 Trade Executives, ensuring smooth and efficient customer service finance operations. Your responsibilities will include credit management, handling customer disputes and deductions, and ensuring trade claims/invoice processing is executed flawlessly. Your key role will also involve developing and implementing strategies to reduce risk and increase operational efficiency.
You will collaborate cross-functionally with sales, finance, and internal controls to drive positive outcomes, ensuring a reduction in customer queries through root cause analysis. Your leadership will have a direct impact on the business by overseeing the management of aged debt and preventing invalid claims. You will be working in a fast-paced, results-oriented environment where your skills in problem-solving and stakeholder management will be highly valued.
You will also have the opportunity to grow and develop your team, providing ongoing training, mentoring, and coaching to ensure they excel in all aspects of their roles. The skills and knowledge you develop in this role will accelerate your career growth at Mondelēz International.
What You Will Bring:
Why Join Us:
At Mondelēz International, you will work in an inclusive, supportive environment that offers room for personal and professional growth. As part of our team, you will have the opportunity to shape the future of snacking while developing valuable skills that will set you up for success in your career.
Take your career to the next level and help us make snacking a more delightful experience for millions around the world.
Apply today to become part of our team!
No Relocation support available
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Regular Credit & Collections Management (BTC) Customer Service & Logistics