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Trade Floor Application Support Engineer - Murex

TN United Kingdom

London

On-site

GBP 40,000 - 70,000

22 days ago

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An established industry player is seeking a Trade Floor Application Support Engineer to join their dynamic team. This role involves providing crucial 2nd and 3rd line support on the trading floor, ensuring seamless operation of market data applications like Bloomberg and Reuters. You will assist business users, manage support tickets, and liaise with third-party vendors to resolve issues. The position offers a unique opportunity to work in a fast-paced environment while contributing to the onboarding of new joiners and facilitating desk moves. If you thrive in a challenging atmosphere and have a passion for technology, this role is perfect for you.

2-3 years of FO application support experience in a trading floor environment.
Experience with Bloomberg and Reuters is essential.

Provide 1st to 3rd line support for software and hardware issues.
Assist business users via phone, email, and in person.

Trade Floor Support

Market Data Applications

Hardware Support

Software Support

User Support

Bloomberg

Reuters

Murex

ION

SNOW

Client: Lorien

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d0e2df85042f

Job Views: 108

Posted: 14.03.2025

Expiry Date: 28.04.2025

Job Description:

Trade Floor FO Application Support Engineer - Murex or ION
6 month contract
Shifts fall between 07:00 - 22:30
On call 1/7 weeks.
Inside of IR35

My client, a large Bank, is looking for a Trade Floor Application Support Engineer to help them on their trade floor with 2nd & 3rd line hardware & software support. The ideal candidate will have extensive Trade Floor Support experience with Bloomberg and Reuters. There is an option to work out of hours.

Please note, this role is onsite 4 days per week.

Responsibilities:

Hands-on support engineer to assist business users via phone, email, SNOW tickets, and in person, completing all tickets within SLA while managing user expectations.
Help onboard new joiners and carry out ad-hoc desk moves as required.
Provide 1st to 3rd line support for all software and hardware-related issues.
Provide market data support.
Provide mobile device setup and support.
Carry out desk moves (intraday and out of hours).
Conduct ad-hoc testing out of hours.
Liaise with 3rd party vendors to resolve issues.

Knowledge/Experience Required:

Experience supporting market data applications such as Bloomberg and Reuters in a trading floor environment.
2-3 years of FO application support experience within Rates/Credit/FX desk.
Desirable knowledge of any of the FO trading systems like Murex and/or ION.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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