Tower Hosts - Front of House - HM Tower of London

Historic Royal Palaces; London; On-site; GBP 40,000 - 60,000; Full time

Job description

Are you an experienced customer service professional? Do you have sales experience? Do you enjoy working in a busy environment, where every day is different?

Imagine doing this in a unique setting, at one of the most iconic historic venues - The Tower of London.

Historic Royal Palaces is a well-established charity looking after six of the most wonderful Palaces in the world, putting the Visitor at the heart of everything we do. The Tower is staffed by a team of people passionate about telling its story and keeping its history alive. Our ticket and retail sales are key to funding our work to preserve the sites in our care, and continuing to provide our visitors with truly unforgettable experiences.

We have several opportunities available for our upcoming Summer Season, as well as some permanent Established roles. We have a mix of full-time and part-time opportunities. These roles are primarily in our Welcome team - the first people our customers meet when they arrive at the Tower. Some retail roles may also be available.

We are looking for enthusiastic and committed individuals to join our dynamic Tower Host team. These roles are ideally suited to those with a background in customer service.

As part of the team, you will either be selling tickets to our visitors and scanning them through the barrier ensuring that they all receive a warm and friendly welcome, or you will be placed in any of our six retail stores providing outstanding service to drive sales, responding flexibly to customer needs.

Other Responsibilities Include

1. Selling guidebooks
2. Obtaining/upselling membership
3. Promoting gift aid

About You

A successful candidate will need to be a team player, relishing the challenge of a busy and fast-paced working environment. You should enjoy exploring new and creative ways of working that add real value to our customers’ experiences.

You will be friendly, professional, and be able to communicate effectively with all different kinds of people. Enthusiastic and motivated, you will have a passion for delivering outstanding service to customers.

To apply, please submit your CV online.

If you have already applied for a Tower Host role this year, please do not apply again - All relevant applications will be considered.