Tourism Product Sales Assistant

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job description

HCG International Travel Group, a leading Chinese outbound tourism and exhibition service operator, is headquartered in Beijing. With dozens of branches in cities such as Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Xiamen, Nanjing, Kunming, Shenzhen, Chongqing, Tianjin, Zhengzhou, Changsha, Lanzhou, Lhasa, Lijiang, as well as Hong Kong, Vienna, and London, the group serves thousands of domestic and international agent partners.

The group’s business spans across tourism and vacation, business meetings and exhibitions, integrated marketing, airline operations, ticket retail and distribution, and destination management (DMC). Leveraging the independently developed ETIBOOKING system and the strong support from its parent company, Ctrip Group, HCG Travel Group has established a competitive supply chain integration capability and diversified service offerings. The group’s industry-focused brand, ‘ETI Holidays’, concentrates on B2B business and has garnered an excellent reputation in the industry over the years, earning the title of ‘Outbound Travel Expert.’

Job Description

1. Sales Support: Assist in maintaining customer information, preparing sales contracts and related documents, and promptly following up on orders.
2. Customer Service: Quickly answer customer inquiries and provide professional advice; Handle customer complaints and ensure problem resolution.
3. Market Promotion: Collect market information and competitor dynamics, assist in planning and executing market promotion activities.
4. Other Support: Complete other tasks assigned by superiors.

Position Requirement

1. Education: College degree or above, fluent in both Chinese and English reading, writing, and speaking.
2. Experience: More than 1 year of relevant work experience in the tourism industry or sales assistant. Excellent graduates may also have relaxed requirements.
3. Skills: Good communication and coordination skills, team spirit, proficient in using office software, skilled in data analysis and summarization.
4. Characteristics: Passionate about the tourism industry, willing to develop in the long term, meticulous, patient, proactive, service-oriented, capable of learning and coping with pressure.