TikTok Shop - Training Program Manager (French Speaking), EMEA Moderation

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Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.

SMT is looking for a French-speaking Training Program Manager role within the EMEA Moderation team to focus on policy training and staff knowledge management.

Roles & Responsibilities

1. Develop and implement training programs with focus on staff and business partners' knowledge management.
2. Lead in country training workflows and deliver timely and clear updates to internal teams and business partners to deliver high quality results.
3. Conduct training sessions based on cross-functions' moderation knowledge necessities.
4. Analyze, evaluate, and overcome training program risks, and produce program reports for stakeholders.
5. Work collaboratively with internal stakeholders to identify training needs, problems and suggest solutions by developing localized training materials.
6. Work with other training program managers to identify risks and opportunities across multiple projects within the department.
7. Evaluate moderator performance to gauge where knowledge and skills are lacking.

Qualifications

Minimum Qualifications
- Bachelor's Degree in education, business administration or training-related fields.
- Fluency in English and French, both written and spoken, is required for this role to work with our service partners.
- Minimum of 3 years' working experience in training or education-related fields.
- Track record in developing and implementing training and learning solutions in the tech industry.

Preferred Qualifications
- Master's degree in education, business administration or policy-related fields.
- Experience in E-Commerce or marketplace platforms.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.