TikTok Shop - Pre-Owned Category Program Manager, Governance & Experience, EMEA.

TikTok Shop - Pre-Owned Category Program Manager, Governance & Experience, EMEA.

Location: London

Employment Type: Regular

Job Code: A233325

Responsibilities:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

The E-Commerce team connects buyers, sellers, and content creators in a seamless, trusted online shopping experience. The Governance and Experience (GNE) team is responsible for ensuring our marketplace is safe and trustworthy. This team seeks to inspire and preserve trust in TikTok E-Commerce by designing and implementing governance and experience programs for a thriving international marketplace.

The GNE EMEA team has an exciting opportunity for an experienced program or project manager, based in London. As a Pre-Owned Category Governance Program Manager, you will define and implement the Pre-owned Category Strategy across the EU, delivering cross-functional projects to enhance support operations and improve experiences for our sellers and customers.

Key Responsibilities:

1. Lead the development of the vision and support strategy for sellers in the Pre-Owned Category across the EU, focusing on governance frameworks, policies, and support operations.
2. Scale and improve support for a new category that is constantly evolving.
3. Advocate for our Sellers: understand the seller journey and pain points, and develop clear plans to improve customer interactions.
4. Lead strategic Category Portfolio: scope, plan, and execute strategic projects aligned with business needs, ensuring efficiency and scalability.
5. Comfortably navigate ambiguity, lead through influence, and serve as the point of contact for changes in governance policies.

Qualifications:

Minimum Qualifications:

1. Bachelor's degree or higher, with at least 3 years of Program or Project Management experience in e-commerce or a major retail vertical.
2. Experience performing product or category risk assessments and collaborating with compliance teams in an international e-commerce environment.
3. Excellent logical reasoning, resource integration, teamwork, communication skills, and the ability to work autonomously in a dynamic environment.
4. Strong project delivery, negotiation, relationship management skills, and deep analytical acumen.
5. Ability to monitor, analyze, and own key performance indicators such as subcategory performance and enforcement.

Preferred Qualifications:

1. Master's degree or equivalent experience in e-commerce or a major retail vertical.
2. Strong sense of ownership, results-oriented mindset, and excellent communication skills.
3. Proven ability to translate complex technical requirements into understandable policies and business documents.
4. Strong data analysis skills and proficiency with analytical tools.
5. Effective management capabilities and a collaborative team player.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and aim to create an environment that reflects the communities we reach.