TikTok Commerce - Mass Account Manager Italy

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Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

About the team
The merchant acquisition and incubation team in TikTok Shop UK's primary objective is to mass attract and onboard sellers and incubate them to certain levels through scaling means.

Responsibilities:

1. Strategy: Full ownership of incubating hundreds of SMB partners in the Italian market. This includes identifying high-potential partners for the business, formulating and implementing their growth strategies.
2. Partner Communication: Ownership for channel management and partner communication via calling, instant messaging, community and other approaches to conduct mass account management activities such as troubleshooting, escalation, and seller education to resolve their issues.
3. Mass Incubation: Collaborate with small and medium-sized partners to optimise and improve their TikTok commerce performance, drive engagement of campaigns and other incubation activities. Identify programmatic and scalable methods to achieve this on a large scale.
4. Product and Process Improvement: Conduct deep dives to understand business segments and the root causes of issues that affect their business performance to identify opportunities and inform inputs into product development and process improvement.

Qualifications

Minimum Qualifications:
1. Bachelor degree or above, 3+ years of work experience in mass account management or mass incubation, experience of managing hundreds of partners is required.
2. Proficient in both English and Italian as you will be working with a high volume of different Italian partners, strong knowledge of Italian e-commerce landscape, consumer demands, digital evolution and mobile transformation.
3. Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people.
4. Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities is a plus.

Preferred Qualifications:
- Result-oriented and hands-on, not mind dirty work.
- Fast learner and self-starter, highly entrepreneurial, ability to thrive in an ambiguous environment, embrace changes and persevere in face of challenges.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.