Tickets Specialist - Live Entertainment | London

Overview of the Role:

Are you passionate about entertainment and exceptional service? Do you thrive in a fast-paced environment and love creating magical moments? At Ten Group, we are looking for a dynamic Tickets Specialist - Live Entertainment to join our team and elevate the entertainment experiences of our members.

As Tickets Specialist you will source tickets for concerts, theatre, attractions, film premieres and sporting events both in the UK and the rest of EMEA. The role will act as an expert in the ticketing field and deliver an excellent service to members using required systems and adhering to agreed service levels and ways of working.

Key Responsibilities:

• Assist customers with ticket bookings, including recommending the best seats, processing payments, and managing special requests to ensure flawless execution.
• Provide detailed information on upcoming performances, venues, schedules, and promotions, staying updated on all ticketing policies and offerings.
• Handle member and customer inquiries promptly, resolving issues efficiently while delivering outstanding service.
• Maintain accurate, real-time records of ticket transactions, customer details, and member requests in the knowledge management system.
• Collaborate with members, suppliers, and internal teams to deliver high-quality solutions and ensure seamless ticketing operations.
• Support at events by managing ticketing queries and on-site issues to ensure a smooth experience for all customers.
• Research new suppliers or options for unique requests, promoting services to drive engagement and repeat usage.
• Consistently meet targets for efficiency, responsiveness, quality, and customer satisfaction, while contributing to process improvements and team collaboration.

What We’re Looking For:

• Fluency in English at a C2 level or bilingual proficiency is essential for this role. Proficiency in any additional European language is highly advantageous and will be considered a plus.
• A passion for theatre and live entertainment.
• Customer-centric approach and ability to anticipates customer needs and offers proactive recommendations for premium experiences.
• Proven experience in customer service, ideally within ticketing or hospitality.
• Strong communication skills with a friendly and approachable demeanor.
• Excellent customer service skills, including impeccable phone and email manner.
• Ability to multitask and work in a dynamic, fast-paced environment, seamlessly managing high volumes of premium ticketing requests.
• Familiarity with ticketing systems and software is a plus.
• Enthusiastic, proactive, and always eager to learn.
• A positive attitude and team player who thrives in collaborative environments.

Working hours

The shifts are from Sunday - Thursday. The majority of shifts will be 9am- 6pm GMT but will involve one late shift each week from 12pm-9pm GMT. You’ll work 40 hours per week.

Guidelines for Hybrid/Home Office option:

• Located in the United Kingdom
• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office (40%)
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.

Rewards designed around you:

• Acompetitive salarydepending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays- possibilities to Travel and Work anywhere in the world!
• Employee Discounts.Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, andinclusive Team, with diversity at its core.
• Genuinecareer opportunitieswithin a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short videoThis is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 17. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!