Ticket Office Systems Administrator

Southampton FC; Old Town; On-site; GBP 25,000 - 35,000; Full time

Job description

Be part of our journey...

Location: St Mary’s Stadium, Southampton

Hours: Full Time

Contract Type: Permanent

Criminal Record Check: DBS Basic

What is the role?

We have an exciting opportunity in our Ticketing Team. This role is responsible for the end-to-end management and optimisation of our ticketing systems, enhancing both the front and back end journeys and processes. This role covers ticketing for Football and a range of other events at the stadium, with exciting potential for growth as our entertainment offering expands. We're looking for someone with some existing systems knowledge and experience who can develop into a master user—driving online sales, boosting revenue, and continually evolving the user experience through innovative technology and fresh ideas.

What will you be doing?

You will learn, understand and master the different systems we use (including Ticketing and Access) while taking full responsibility for the systems including troubleshooting issues and training other staff members.

By looking for and presenting any opportunities for growth you will bring new ideas and develop plans which continue evolving the ticketing function in the right direction. Building on relationships with our ticketing provider and others across the club will go along side this while you ensure you are representing the club in the correct manner.

You will be responsible for ‘On Sale’ periods and produce weekly and monthly reports based on sales and online usage. Driving additional revenue and a higher online sales percentages whilst constantly improving the user journey and adding new technology and methods to push the dial.

Is this you?

You are organised, an active team player and have strong knowledge and experience with IT and systems. You’re eager to learn and to develop yourself and will take pride in being a good representation of the football club.

Essential Skills:

1. IT literate in MS Office programs.
2. Strong interest to develop technical computer and system skills.
3. Can do attitude.
4. Willingness to learn and improve.
5. Approachable & friendly.
6. Good organisational skills.

How this benefits you…

If you are successful, you can look forward to a healthy benefits package;

1. Access to x2 free match tickets for every home league game
2. Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
3. Discounted Southampton Football Club merchandise.
4. 25 days’ holiday per year excluding bank holidays plus your birthday off each year.
5. Contributory Pension Scheme.
6. Worldwide Travel Insurance for you and your family.
7. Learning & Development opportunities - supporting you to develop your potential and achieve in your career.
8. Free onsite parking.
9. Cycle to Work Scheme.
10. Collaborative & inclusive working culture.

How can I apply?

Very easy. Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 25 April 2025.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*