Third Party Capture Senior Claims Handler

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Third Party Capture Senior Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Solihull

Description

Davies Group are looking to recruit a Senior Handler to join our TPC (Third Party Capture) team in Solihull. As a Senior Handler, you will be assisting the Manager in running the team and ensuring that the team are meeting the client SLA's and their own targets.

What will your day look like:

1. Assisting manager with tasks.
2. Be capable of following the third-party capture process.
3. Monitoring the team's performance.
4. Managing diary and post allocations.
5. Carrying out monthly audits on the team including 121 meetings.
6. Managerial responsibilities when required.
7. Staff training.

Knowledge and Abilities:

1. Extensive experience in third-party capture claims.
2. Experience in senior roles or leadership positions.
3. Motor claims experience is essential.
4. Must be computer literate and have a good understanding of CQ.
5. Be able to demonstrate your ability to influence and manage relationships with key stakeholders and your peer group, remaining positive and enthusiastic when dealing with difficult and challenging situations.
6. Have a pro-active approach to solve people and customer problems and to remain focused on priorities for the team as a whole when faced with conflicting demands.
7. Excellent telephone manner.
8. Excellent written and verbal communication.

Benefits

Career & Purpose

1. Davies Innovation Lab
2. Leadership training programme
3. Funding for professional qualifications
4. Thrive at Davies; learning opportunities

Environmental & Social

1. The Davies Foundation
2. Local charity funding
3. Pennies To Heaven
4. Employee Resource Groups
5. Employee volunteering programme

Financial Health

1. Pension, 5% employee and 5% employer contribution
2. My Choices at Davies provides; High Street discounts and Financial wellbeing hub
3. Life assurance: x4
4. Refer a Friend
5. Cycle to Work Scheme
6. Lease car salary sacrifice
7. Davies Incentive Plan
8. Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

1. Wellbeing centre; move, munch, money & mind focus
2. Discounts with 100's of UK retailers
3. EAP; 24/7 confidential helpline
4. 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
5. Flexible working; hybrid, work from home or join a collaborative office space
6. Dress for your day
7. Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
8. Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan