Test Manager

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

We are looking for an experienced Test Manager to join a fast-growing testing function in a global digital commerce consultancy. In this role, you will be supporting multiple Sprint teams working on an ecommerce platform migration, resulting in new digital enhancements. We require someone with strong client-facing stakeholder management skills, good organizational skills with the ability to lead testers across multiple agile teams, as well as the ability and willingness to be ‘hands-on’ when required. Experience of creating and driving forward test strategies is essential, with the ability to craft appropriate automation and environment strategies. You will have knowledge of functional and non-functional testing, with an understanding of Performance Testing and how this should be planned and conducted.

What you’ll be doing:

You must be an existing Test Manager with a technical bent. You will be required to liaise with the functions related to and affecting testing such as DevOps, Support, and other wider Testing workstreams. You will interface with the client on a daily basis and be expected to work with the customer and 3rd parties to organise and support testing. You will support the delivery managers and remove test blocking issues from the Sprint teams. You will be prepared to contribute towards Sprint planning and be comfortable providing high-level testing estimates. You will be expected to provide guidance on appropriate techniques and approaches to ensure the application is thoroughly tested.

What we want from you:

• Previous System Testing experience
• Experience of working on a multi-stream Agile delivery model across multiple locations
• High level of communication and interpersonal skills
• Be a problem solver. You must be able to think through technical problems and provide pragmatic solutions
• Experience of headless development projects
• Experience of providing detailed estimates for testing effort
• Understanding of and experience of managing a test automation strategy
• Understanding of automated quality pipelines and how testing can and should be incorporated.
• Experience of using JIRA and creating Dashboards
• Experience of producing effective management reports
• Expert in managing expectations and conflict
• Experience of liaising with and managing key stakeholders - both customers and external third parties
• Experience of querying databases using SQL
• Experience and knowledge of data governance with strong understanding of data dependencies and structures (preferably with knowledge of JSON).
• Full knowledge of the project lifecycle and experience of various project development methodologies. Flexibility to work in Agile, waterfall, and hybrid environments
• Basic Knowledge of UNIX
• Experience of testing Web Services either using SOAP UI / ReadyAPI or Automated frameworks such as RestAssured or RestEasy
• Risk identification, management, and mitigation experience
• Help develop staff on their team and contribute to their performance plans
• Keep abreast of industry trends and advancements in ecommerce and software testing

If you know some of this, even better:

• eCommerce platform knowledge in WebSphere Commerce, Magento, or Hybris
• Experience of using content management systems
• Knowledge of the following technologies & applications; Java, Oracle, MySQL, XML, JSON, UNIX

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family-friendly policies, discounts with hundreds of retailers, and much more.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Include Purposefully

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B, and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell, and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.